Astute Solutions announced its integration with Zipwhip to provide customer service through a popular emerging service channel, text messaging. Zipwhip’s business texting software allows teams to text with customers through the company’s pre-existing business number. Continue reading Astute Solutions Announces Integration with Zipwhip to Deliver Customer Service Through Text Messaging
Category Archives: Technology
Pega Accelerates Customer Service With Expanded AI and Virtual Assistant Enhancements
Pegasystems announced new artificial intelligence and virtual assistant capabilities in Pega solutions to enable faster and more effective responses to customer service requests across channels. These features instantly analyze incoming chat messages, emails, and phone calls in real time so organizations can immediately understand their customers’ needs and more quickly connect them to the right information. Continue reading Pega Accelerates Customer Service With Expanded AI and Virtual Assistant Enhancements
Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
Verint® highlighted significant advances in automation innovation across its award-winning Customer Engagement™ portfolio, along with plans to launch new automation capabilities later this year. Leading enterprises recognize that the effective adoption and implementation of automation solutions within their customer engagement operations can be game-changing for the enterprise, yielding higher revenue, lower operating costs and greater customer satisfaction. Continue reading Verint Accelerates Power of Automation to Modernize and Simplify Customer Engagement
SugarCRM Focuses on ‘Accelerated Innovation’ with New Cloud Offering
SugarCRM® announced the general availability of the latest version of Sugar® On-Demand. The Fall ’17 update marks the beginning of accelerated innovation and more frequent cloud releases from SugarCRM. Sugar On-Demand is increasing its release cadence to quarterly, bringing the company’s latest innovations to customers faster. Continue reading SugarCRM Focuses on ‘Accelerated Innovation’ with New Cloud Offering
Talkdesk Picks Up Speed with Intelligent Contact Center Vision
Talkdesk, the leading intelligent contact centers cloud platform announced unprecedented momentum across all facets of its business. In the first half of its fiscal year, the company achieved exceptional growth in new customer wins in the U.S. and Europe and attracted top-tier talent from competitors. Continue reading Talkdesk Picks Up Speed with Intelligent Contact Center Vision
Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy
Bosch Group, a leading global supplier of technology and services, announced the expansion of its partnership with Avaya to help support Bosch’s digital transformation strategy across its global operations. Avaya Private Cloud Services (APCS) has signed a $60 million agreement with Bosch to provide a range of business communications solutions to 160,000 Bosch associates worldwide. Continue reading Bosch Expands Partnership with Avaya to Support Next Generation Workplace Strategy