Tag Archives: Talkdesk

Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud

Talkdesk® announced Companion Protect™ selected Talkdesk CX Cloud™, an end-to-end contact centre solution on a single platform as its contact centre provider. Talkdesk CX Cloud will enable Companion Protect, a leading pet health insurance company, to create a seamless customer experience for pet parents. Continue reading Companion Protect Pet Insurance to strengthen contact centre operations with Talkdesk CX Cloud

Talkdesk Raises $100 Million to Power the Contact Centre of the Future

Talkdesk, the fastest growing Contact Centre as a Service provider announced $100 million in Series B funding led by Viking Global Investors with participation from existing investor DFJ. As the largest round ever raised for a private company in the contact center industry, the funding is strong validation of the company’s current performance and future potential. Continue reading Talkdesk Raises $100 Million to Power the Contact Centre of the Future

Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive more productive prospect conversations. Powered by AI, the Talkdesk for Sales product suite includes SalesAssistTM, power dialing, voicemail drop, local presence, Salesforce Sales Cloud integration, and more. Continue reading Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive more productive prospect conversations. Powered by AI, the Talkdesk for Sales product suite includes SalesAssistTM, power dialing, voicemail drop, local presence, Salesforce Sales Cloud integration, and more. Continue reading Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

Talkdesk Picks Up Speed with Intelligent Contact Center Vision

Talkdesk, the leading intelligent contact centers cloud platform announced unprecedented momentum across all facets of its business. In the first half of its fiscal year, the company achieved exceptional growth in new customer wins in the U.S. and Europe and attracted top-tier talent from competitors. Continue reading Talkdesk Picks Up Speed with Intelligent Contact Center Vision

Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry

Talkdesk, the leading intelligent cloud contact center platform, unveiled Talkdesk Context, a suite of products that provides up-to-the minute intelligence on customer self-service activity to live contact center agents, so they can quickly understand and resolve customer issues. Context Mobile is the first product to launch within the Talkdesk Context product suite. Continue reading Talkdesk Launches Context Mobile, First-in-Market Offering to Revolutionize Contact Centre Industry

Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centres, and is coming soon to AppConnect, the first enterprise app store. Talkdesk announced AppConnect earlier this year at Opentalk, their annual thought leadership event in San Francisco, and has since grown the platform to offer a wider range of contact centre apps. Continue reading Talkdesk to Offer Fonolo’s Feature-Rich Call-Back Solution to their Customers

Talkdesk is Working with Shopify to Support Rapid Growth and Scale Customer Support

PRESS RELEASE: Talkdesk announced that Shopify, a multichannel ecommerce platform designed for small and medium-sized businesses, has selected Talkdesk to power its real-time customer service operations. By working with Talkdesk, Shopify can more easily scale to support its more than 300,000 merchants in over 150 countries. Continue reading Talkdesk is Working with Shopify to Support Rapid Growth and Scale Customer Support

GetApp Releases its list of the top 25 Call Center apps for Q3 2016

PRESS RELEASE: GetApp’s newly released Q3 2016 ranking of the top cloud-based Call Center applications has once again put Vocalcom at the top of the list by a large margin, while Talkdesk and Shoretel battled it out for second and third, respectively, with only 3 points separating the two. Continue reading GetApp Releases its list of the top 25 Call Center apps for Q3 2016

Talkdesk Now Enables Brands to Predict Customer Loyalty

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk, the world’s leading cloud-based call center software provider, unveiled the launch of Talkdesk Customer Sentiment Score (CSS) which allows companies to understand customer sentiment as well as predict potential customer unhappiness and proactively address it. Details of the new feature, which is currently available in beta, were unveiled at the Opentalk Summit today in San Francisco. Continue reading Talkdesk Now Enables Brands to Predict Customer Loyalty

Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live

Talkdesk logo (PRNewsFoto/Talkdesk)PRESS RELEASE: Talkdesk announced the launch of Talkdesk Live today. Talkdesk Live is the first reporting experience to be built on top of Talkdesk’s new predictive insights platform. In addition to providing customers with real-time call center insights, Talkdesk Live also makes it easy to monitor and maintain KPIs for both sales and service teams. Continue reading Talkdesk Launches Interactive Real-Time Reporting Experience, Talkdesk Live