Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, announced an expanded partnership with Verint® to provide automated workforce management (WFM) to contact centres with a new Verint Workforce Management™ for Talkdesk offering. Continue reading Talkdesk announces a deepening partnership with Verint
Tag Archives: Talkdesk
Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Noetica – A company, developing software products for the global contact centre market, announced a new partnership with Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, with the launch of Talkdesk Advanced Dialer. Continue reading Noetica Partners with Talkdesk to Deliver Advanced Outbound Dialling and Campaign Management Solutions
Talkdesk Unveils Talkdesk Autopilot
Talkdesk®, a global AI-powered contact centre leader for enterprises of all sizes, is making it easier and faster for companies to take advantage of generative artificial intelligence (GenAI) to unlock powerful new efficiencies in the contact centre that can drive increased revenue opportunities and improve agent productivity. Continue reading Talkdesk Unveils Talkdesk Autopilot
Talkdesk Launches New Generative AI Features
Talkdesk® announced significant product updates that deepen the integration of generative AI (GenAI) within its flagship Talkdesk CX Cloud platform and Industry Experience Clouds. Continue reading Talkdesk Launches New Generative AI Features
eGain partners with Talkdesk to modernize customer service
eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
M247 partners with CCaaS provider Talkdesk
Global cloud and connectivity solution provider M247 has announced a strategic partnership with cloud contact centre leader Talkdesk. Together, M247 and Talkdesk will provide contact centre solutions that help businesses deliver better customer experience (CX). Continue reading M247 partners with CCaaS provider Talkdesk