Co-op Insurance, one of the country’s leading general insurance providers, is trialling the UK’s first ever car insurance Chatbot. Available now, the Co-op Insurance Chatbot gives users a sneak peek into how much they could expect to pay for their car insurance in as little as 30 seconds*, before completing the full quote on the Co-op Insurance website. Continue reading Co-op Insurance trials UK’s first car insurance Chatbot
Category Archives: Technology
Australia’s first virtual banker for business customers
NAB is the first bank in Australia to launch a digital virtual banker specifically for business customers, enabling them to receive instant answers and assistance with common banking questions and tasks. Continue reading Australia’s first virtual banker for business customers
Parker Software celebrates fifteenth year in contact centre solutions
After incorporating on September 4, 2002, Parker Software is now celebrating its fifteenth year in business. The contact centre software provider has evolved from a one-man start up to an international operation – and there is still scope for growth. Continue reading Parker Software celebrates fifteenth year in contact centre solutions
Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. Continue reading Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
Conversica Delivers Record Growth and Innovation as the Leader in Conversational AI for Business
Conversica, the leader in conversational AI for business, announced a record-breaking first half of the company’s fiscal year, with accelerated growth in bookings and revenue, major new capabilities in its AI platform, significant additions to the company’s management team, and continued acknowledgement of its leadership through industry awards and analyst recognition. Continue reading Conversica Delivers Record Growth and Innovation as the Leader in Conversational AI for Business
Council invests in new system to improve customer calls
Residents and businesses needing help with council services will benefit from an improved customer experience after cabinet approved a £273,000 upgrade to the council’s telephone system. Continue reading Council invests in new system to improve customer calls