Amdocs announced Gartner has positioned Amdocs as a Leader in its 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs*. This Gartner Magic Quadrant provides a snapshot of the market and vendors offering Integrated Revenue and Customer Management (IRCM) solutions for communications service providers (CSPs) and evaluates them on their completeness of vision and ability to execute. Continue reading Amdocs Named a Leader in Gartner’s 2017 Magic Quadrant for Integrated Revenue and Customer Management for CSPs
Category Archives: Technology
Appirio, a Wipro Company, Expands Industry Expertise with Launch of New Solutions for Salesforce Lightning Bolt
Appirio, a Wipro company, unveiled several new solutions built on Salesforce Lightning to deliver highly personalised, industry-specific services. The solutions are all Lightning Bolts — frameworks that empower companies to accelerate the creation of communities, next-generation portals and customer-facing websites. Continue reading Appirio, a Wipro Company, Expands Industry Expertise with Launch of New Solutions for Salesforce Lightning Bolt
Two new patents underpin Eckoh’s US revenue and deliver payment innovation
Eckoh plc, the global provider of secure payment products and customer contact solutions, has received ‘notice of allowance’, indicating that a patent will be granted for the innovative audio tokenisation process which helps Eckoh deliver its industry-leading contact centre de-scoping solution, CallGuard. Continue reading Two new patents underpin Eckoh’s US revenue and deliver payment innovation
Clarabridge Announces Platform Updates for Richer Customer Sentiment Analysis and Enhanced Data Insights
Clarabridge, the leading provider of Customer Experience Management solutions for the world’s top brands, has announced several key updates to its customer intelligence platform. Building on its industry-leading text analytics engine, these new features make it easier than ever for users to understand how customers are feeling and drill down to root-causes. Continue reading Clarabridge Announces Platform Updates for Richer Customer Sentiment Analysis and Enhanced Data Insights
Airtel Partners With Amdocs for Innovation
Bharti Airtel Limited, India’s largest telecommunications services provider, and Amdocs, a leading provider of software and services to communications and media companies announced a strategic partnership creating an innovation foundry to bring exciting new services to Airtel’s customers in India. Continue reading Airtel Partners With Amdocs for Innovation
Genesys Sees Adoption Uptick as Nearly 250 Companies Worldwide Ditch Legacy Contact Centre Solutions
Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced nearly 250 companies in 2017 are replacing legacy contact centre systems from Avaya, Cisco and others for the Genesys Customer Experience Platform. Continue reading Genesys Sees Adoption Uptick as Nearly 250 Companies Worldwide Ditch Legacy Contact Centre Solutions