NAB is the first bank in Australia to launch a digital virtual banker specifically for business customers, enabling them to receive instant answers and assistance with common banking questions and tasks. Continue reading Australia’s first virtual banker for business customers
Category Archives: Technology
Parker Software celebrates fifteenth year in contact centre solutions
After incorporating on September 4, 2002, Parker Software is now celebrating its fifteenth year in business. The contact centre software provider has evolved from a one-man start up to an international operation – and there is still scope for growth. Continue reading Parker Software celebrates fifteenth year in contact centre solutions
Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging. Continue reading Contact At Once!, a LivePerson Company, expands IP portfolio with additional patent on business messaging capabilities
Conversica Delivers Record Growth and Innovation as the Leader in Conversational AI for Business
Conversica, the leader in conversational AI for business, announced a record-breaking first half of the company’s fiscal year, with accelerated growth in bookings and revenue, major new capabilities in its AI platform, significant additions to the company’s management team, and continued acknowledgement of its leadership through industry awards and analyst recognition. Continue reading Conversica Delivers Record Growth and Innovation as the Leader in Conversational AI for Business
Council invests in new system to improve customer calls
Residents and businesses needing help with council services will benefit from an improved customer experience after cabinet approved a £273,000 upgrade to the council’s telephone system. Continue reading Council invests in new system to improve customer calls
Web RTC product set to change shape of UK voice communications
A Yorkshire tech firm become one of the first UK companies to utilise Web RTC (Real Time Communications) to power a new commercial voice product. Web RTC has helped brands such as Facebook, Snapchat and WhatsApp build billion dollar companies thanks to their ability to provide high quality voice and video services to consumers. Continue reading Web RTC product set to change shape of UK voice communications