The RAC is the UK’s second largest automotive services company, generating nearly £500 million in revenue and employing 4,000 people. It provides a range of vehicle and breakdown services to over 8.8 million corporate customers and private members, and its 1,600 patrols carry out 2.3 million breakdown rescues a year. Continue reading Case Study: How Content Guru Help the RAC to Automate Emergency Breakdown Callouts and Reduce Costs
Category Archives: Technology
Vodafone UK and UCAS rise to the challenge on A-level results day
The Universities and Colleges Admissions Service (UCAS) working in partnership with Vodafone UK handled more than 16,000 calls on this year’s A-level results day (Thursday 17 August). In preparation for what is the busiest day of its year, UCAS, which manages the application process for British universities, expanded its number of contact centre agents six-fold and put in place a new cloud-based contact centre service allowing calls to be managed effectively no matter what the volume. Continue reading Vodafone UK and UCAS rise to the challenge on A-level results day
Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner
Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems. Continue reading Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner
Bright Pattern Selected for IBM’s Watson Build Challenge
Bright Pattern has been selected in phase two of the Watson Build challenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a working prototype using IBM Watson APIs on the IBM Cloud. IBM will provide Bright Pattern with access to IBM development tools, business mentors and cognitive specialists to bring its concept to life. Continue reading Bright Pattern Selected for IBM’s Watson Build Challenge
IPsoft’s Amelia Drives the “Digital OneOffice” for Customers
Amelia has been recognized by leading analyst firm HfS Research for its ability to provide the “OneOfficeTM glue,” automating end-to-end workflows, and adding cognitive capabilities to customer interactions. Continue reading IPsoft’s Amelia Drives the “Digital OneOffice” for Customers
IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia
After an extensive approval process, IPsoft was granted an important patent directly associated with Amelia, the company’s AI platform. This patent forms an integral part of Amelia’s first iteration and has since been incorporated into her cognitive infrastructure. It has served a vital role in turning Amelia into the most preeminent cognitive technology in the artificial intelligence space. Continue reading IPsoft Awarded New U.S. Patent for its Virtual Cognitive Agent Amelia