PRESS RELEASE: Loway Switzerland, major provider of solutions for call-centers, is glad to announce a new version of its worldwide renowned monitoring and reporting suite QueueMetrics. Continue reading Loway Announces QueueMetrics Call Center Suite Version 17.06 →

PRESS RELEASE: Jacada, a leading global provider of customer service technology designed to simplify the interaction between businesses and their customers, announced that it has partnered with Idomoo, a leading provider of Personalized Video technology, to enhance Jacada’s successful Visual IVR offering. Idomoo helps brands present real-time, highly personalized videos with individually-relevant information during customer engagements. Continue reading Jacada Partners with Idomoo to Bring Personalized Video to Visual IVR →

PRESS RELEASE: Gryphon Networks, the phone-based sales activity software and compliance services provider, announced the latest App for CRM-Salesforce, including full support for their Lightning user interface. The Gryphon App is a Managed Package available for Salesforce.com users that combine robust, TCPA-compliant telephony services with totally accurate, real-time dashboard views of calling activity and performance against goal for managers. Continue reading Gryphon Announces New Enhancements to Its Salesforce App for CRM →

PRESS RELEASE: IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK Enterprise Growth Partner of the Year Award by distributor, Westcon-Comstor. The award, which recognises the part that IP Integration has played in successfully selling and supporting Avaya solutions over the past twelve months, was presented during the recent Westcon-Comstor roadshow. Continue reading Newly branded IP Integration Named Enterprise Growth Partner of the Year by Westcon-Comstor →

PRESS RELEASE: AudioCodes, the Voice and Unified Communications Networking Solutions vendor, has signed a pan-EMEA distribution agreement with fast-growing, high-value distribution business Nuvias, following the recent launch of Nuvias’ Unified Communications (UC) Practice across EMEA. Continue reading AudioCodes signs EMEA distribution agreement with Nuvias →