PRESS RELEASE: Wilmac, the premier global provider of sales, professional services, and support for the world’s most widely used recording technologies, has announced the formation of a strategic partnership with Cognia, a worldwide leader in cloud-based Mobile Compliance Recording and archiving, to offer multimedia capture, archiving, search, and analytics on a single, global cloud platform-as-a-service. Continue reading Wilmac Partners with Cognia to Offer Cloud-Based Unified Communications Solutions, Including Mobile Recording and Archiving Services
Category Archives: Technology
One in five customers choose service providers based solely on perks and benefits
PRESS RELEASE: A fifth of UK consumers choose everyday service providers – such as mobile phone, utilities and broadband companies – solely based on the perks and benefits they offer, according to new research from Echo Managed Services. The research, based on a nationally-representative sample of 1,000 UK adults, revealed that a quarter of all consumers are significantly impacted by the perks and benefits offered by businesses, with around one in five remaining loyal to a provider for this reason. Continue reading One in five customers choose service providers based solely on perks and benefits
Qantas launches chat bot concierge to give customers travel inspiration
PRESS RELEASE: Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The launch of the bot is part of Qantas’ strategy to give customers faster responses and more relevant information through easily accessible channels. Kristin Carlos, Qantas Head of Digital and Entertainment said Qantas Concierge will be an evolution of the airlines customer communications, boosting Qantas’ presence on a hugely popular social media platform while offering immediate travel solutions. Continue reading Qantas launches chat bot concierge to give customers travel inspiration
Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
PRESS RELEASE: Plantronics announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers unprecedented 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience. Continue reading Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
PRESS RELEASE: Infosys has announced that it will set up a new practice that will build and provide implementation services for Salesforce’s Analytics Cloud applications, helping business users access, explore and act on their organizational intelligence faster. Infosys will be among the first Analytics Cloud partners to bring both systems integrator leadership as well as a proven independent software vendor (ISV) capability. Continue reading Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
Zappix, the Visual IVR company, announces 2016 results
PRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has announced that during 2016 it has expanded into new verticals such as utilities, retail, insurance and HR in addition to finalizing a new round of financing lead by Kormeli LLC. Zappix’s contact center Visual IVR portfolio increased its robust capabilities for easier adoption and use in a wide variety of companies and organizations. Continue reading Zappix, the Visual IVR company, announces 2016 results