Genesys®, the global leader in omnichannel customer experience and contact centre solutions, today announced that it has been included as a supplier on G-Cloud 9, the latest edition of the UK government’s G-Cloud Framework. Continue reading Genesys Cloud Solutions Included in G-Cloud 9 Framework Agreement
Category Archives: Technology
CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces the launch of an online calculator that can help companies compute achievable return on investment (ROI) with CallMiner Eureka. Continue reading CallMiner Announces Speech Analytics Calculator to Help Businesses Assess Achievable Return on Investment
Pega Extends Cloud Choice Through Expanded Collaboration With AWS
Pegasystems at PegaWorld announced that it has deepened its relationship with Amazon Web Services (AWS) to give customers additional options for deploying Pega software on AWS. Continue reading Pega Extends Cloud Choice Through Expanded Collaboration With AWS
Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging
PRESS RELEASE: Mavenir, the leader in accelerating and redefining network transformation for Communication Service Providers (CSPs), announces the live U.S. commercial deployment in a Tier-1 operator and market launch of its unique and game-changing programmable cloud communications platform, Multi-ID that finally moves the user identity from the device to the person. Continue reading Mavenir Launches Multi-ID, a Cloud Communications Platform for Innovation in Voice, Video and Messaging
Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation
NICE announced that one of the world’s largest home furnishing retailers, operating hundreds of stores around the globe, has implemented NICE Robotic Process Automation (RPA) to manage the order and delivery processes for its entire global operations. This includes the automation of 60 different processes across the front and back office. Continue reading Leading Furniture Retailer Streamlines Global Deliveries with NICE Robotic Process Automation
Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software
Pegasystems at PegaWorld announced the latest release of Pega® Platform – delivering enhanced intelligence, agility, and control that allows clients to accelerate application development and enhance customer experiences. With new AI, collaboration, and integration capabilities, organizations can more quickly build and deploy better applications to power their digital transformation initiatives. Continue reading Newly Enhanced Pega Platform Helps Businesses Build and Run Better Software