800Comms, partnering with OneCloud Networks, secures an on-premise and cloud communications solutions powered by Broadsoft for its UK Market. BroadSoft is one of the pioneers of Unified Communications as a Service (UCaaS) solutions. There is no race with the existing players, we are focused to supply UCaaS solutions to rapid growing needs of a converging IT and communications market over secure networks at an affordable price. All offerings are truly cloud-based, unified and bundled with collaborative tools tailor-made to the customer needs. Continue reading 800Comms starts offering the Cloud Communications Services in the UK, Powered by BroadSoft and OneCloud Networks
Category Archives: Technology
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
Aspect Software announced the release of Aspect Via™ 17, the latest version of Aspect’s complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
TfL launches new social media ‘TravelBot’
PRESS RELEASE: Transport for London (TfL) has launched the next generation in customer service technology with its first ever ‘TravelBot’. The new social media tool, which is powered by artificial intelligence, can “chat” with customers using Messenger and instantly tell them when their bus is due to arrive, provide service updates and Tube maps. The TravelBot can also link direct to a customer service agent, making customer service queries easier than ever. Continue reading TfL launches new social media ‘TravelBot’
Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers
PRESS RELEASE: GENBAND™, a leading provider of real time communications solutions announced a partnership with Five9, a leading provider of cloud software for the enterprise contact center market, to offer GENBAND’s award-winning Kandy Unified Communications (UC), WebRTC (Web Real Time Communications) and Wrapper (pre-developed applications) solutions to its contact center customers. Continue reading Five9 Partners with GENBAND to Deliver Advanced Real Time Communications Solutions to Contact Center Customers
Connect Managed Services posts record results
PRESS RELEASE: Connect Managed Services (Connect), the global unified communications (UC) and contact centre technology integrator, has posted rapid growth in revenue and profits. The business, backed by private equity firm LDC, provides round-the-clock contact centre technology and consultancy services. Continue reading Connect Managed Services posts record results
Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres
PRESS RELEASE: Verint® announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization™ solutions. Continue reading Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centres