PRESS RELEASE: Teleopti, a global provider in workforce management (WFM) solutions, announced that it has achieved the highest ratings for customer satisfaction in the 2017 WFM Product and Market Report by DMG Consulting LLC. This is the 3rd year in a row that Teleopti has been named a top WFM provider by the analyst firm, consistently receiving high scores from satisfied customers. Continue reading Teleopti continues to be a leader for vendor satisfaction in DMG Consulting’s 2017 WFM report →

PRESS RELEASE: Zendesk announced the launch of the Zendesk kit on Fabric, designed so companies can build personalized customer support and self-service into any mobile app. The Zendesk kit allows thousands of developers to install Zendesk Support in a matter of minutes so companies can provide in-app support, without their customers ever leaving their mobile app. Zendesk’s kit is the first customer service kit available on Fabric. Continue reading Zendesk and Fabric Bring Customer Service to Mobile App Development and Experience →

PRESS RELEASE: Radish Systems, a leader in voice and data mobility solutions for visual customer service, announces that it has been awarded a second key patent from the U.S. Patent and Trademark Office for its integrated voice/data technology known in the market as ChoiceView®. This patent, which dates from 2009, significantly extends the reach of Radish’s intellectual property from an environment of mobile apps and Windows software to an environment of web apps and websites. Continue reading Radish Awarded New Patent for Voice and Data Communications →

PRESS RELEASE: Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted Contact-Center-as-a-Service (CCaaS), available through its BlueSky marketplace. BlueSky is an innovative cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses. Continue reading Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio →

PRESS RELEASE: SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. Continue reading SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce →