Tag Archives: Sabio

Market Research

Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI

Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement. Continue reading Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI →

Appointments

Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation

Digital customer engagement technology specialist Sabio has appointed Harold Thng – previously Director of Dimension Data’s APAC Customer Experience Business Unit – as Managing Director of the company’s Asia Pacific operation, charged with driving Sabio’s next major phase of growth across the region. Continue reading Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation →

Technology, Who's Buying What?

Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT →

Acquisitions & Mergers

Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider

Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Sabio’s acquisition of DatapointEurope creates a combined £60 million revenue business with true pan European capability and proven international reach and the ability to deliver transformational customer experience technology and managed service solutions to clients worldwide. Continue reading Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider →

Who's Buying What?

AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations

AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next generation customer contact operations. AutoRestore® selected the Sabio OnDemand solution to replace an earlier generation Avaya system after considering a range of other hosted offerings. Continue reading AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations →

Artificial Intelligence, Technology, Who's Buying What?

Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement

BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement →

Who's Buying What?

HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio

HomeServe, one of the UK’s leading home assistance companies, is working with contact centre technology specialist Sabio to deploy a powerful speech analytics solution based on advanced technology from Verint® Systems. Since going live, HomeServe’s speech analytics solution has analysed over 1 million customer interactions – enabling the company to help ensure an effortless experience for its customers. Continue reading HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio →

Corporate News, Technology

Sabio partners welcome major investment in customer engagement technology specialist

Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50 million pound investment from Lyceum Capital, along with the news that Lyceum has committed a further £30 million of available funding to help Sabio augment its ambitious organic growth plans with a number of targeted acquisitions. Continue reading Sabio partners welcome major investment in customer engagement technology specialist →

Technology

Sabio accelerates growth plans with multi-million pound investment from Lyceum Capital

Customer contact technology specialist Sabio has announced that it will be accelerating its growth strategy having secured a significant multi-million pound investment from UK-based growth investor, Lyceum Capital. In addition to investing in the business, Lyceum will also help drive the company’s growth with £30 million of available funding to support Sabio’s acquisition strategy. Continue reading Sabio accelerates growth plans with multi-million pound investment from Lyceum Capital →