Sabio Group has secured its place on the UK’s G-Cloud 13 framework which is managed by Crown Commercial Service. The digital customer experience (CX) transformation specialist has been awarded a Framework Contract on the 13th iteration of G-Cloud, officially being recognised as a Cloud Software and Cloud Support supplier. Continue reading Sabio Group Secures Place on UK government’s G-Cloud framework
Tag Archives: Sabio
Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI
Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement. Continue reading Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI
Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation
Digital customer engagement technology specialist Sabio has appointed Harold Thng – previously Director of Dimension Data’s APAC Customer Experience Business Unit – as Managing Director of the company’s Asia Pacific operation, charged with driving Sabio’s next major phase of growth across the region. Continue reading Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation
Ten Key Steps that businesses should follow to ensure Speech Analytics Success
Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments. Continue reading Ten Key Steps that businesses should follow to ensure Speech Analytics Success
Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider
Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers. Sabio’s acquisition of DatapointEurope creates a combined £60 million revenue business with true pan European capability and proven international reach and the ability to deliver transformational customer experience technology and managed service solutions to clients worldwide. Continue reading Sabio acquires DatapointEurope to create £60 million revenue pan European customer experience managed service technology provider
AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
AutoRestore® – the UK’s largest mobile accident vehicle damage repairer, has chosen customer engagement technology specialist Sabio to provide a cost-effective cloud-enabled communications platform for its next generation customer contact operations. AutoRestore® selected the Sabio OnDemand solution to replace an earlier generation Avaya system after considering a range of other hosted offerings. Continue reading AutoRestore opts for Sabio OnDemand hosted solution to power next generation customer contact operations
Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has chosen Sabio to design and build an intelligent Virtual Assistant capability for its online customers. Budget Insurance will be the first BGL brand to deploy the Virtual Assistant technology, having recently launched its ‘Ask Becky’ intelligent assistant to support online customers of its home, car and van insurance products. Continue reading Insurance leader BGL Group adds Sabio intelligent Virtual Assistant to help simplify digital customer engagement
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio is ranked among the Top 5 solution providers in a new Opus Research report evaluating the 28 firms that offer platforms that support the development, deployment and refinement of Enterprise Intelligent Assistants or Virtual Assistants. Continue reading Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report
Sabio acquires Rapport
Customer contact technology specialist Sabio has announced that it has acquired Rapport, a specialist UK provider of SaaS customer experience analysis solutions for contact centres. The acquisition follows Lyceum Capital’s recent strategic investment in Sabio, and is part of an ongoing acquisition plan to drive double digit growth. Continue reading Sabio acquires Rapport
HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio
HomeServe, one of the UK’s leading home assistance companies, is working with contact centre technology specialist Sabio to deploy a powerful speech analytics solution based on advanced technology from Verint® Systems. Since going live, HomeServe’s speech analytics solution has analysed over 1 million customer interactions – enabling the company to help ensure an effortless experience for its customers. Continue reading HomeServe unlocks operational performance improvements with Speech Analytics solution from Sabio
easyJet selects Sabio for Avaya upgrade and technology support
easyJet, Europe’s leading airline, has selected customer contact technology specialist Sabio to upgrade the airline’s core Avaya communications platform and deliver 24x7x365 support for easyJet’s business-critical Operational Service Desk. Continue reading easyJet selects Sabio for Avaya upgrade and technology support
AA Ireland selects Sabio to manage major IT infrastructure investment
AA Ireland – has selected customer contact technology specialist Sabio to manage and implement a major infrastructure refresh for its Dublin city centre contact centre. Continue reading AA Ireland selects Sabio to manage major IT infrastructure investment
Sabio partners welcome major investment in customer engagement technology specialist
Sabio’s key technology partners – Avaya, Verint and Nuance – have welcomed the company’s recent £50 million pound investment from Lyceum Capital, along with the news that Lyceum has committed a further £30 million of available funding to help Sabio augment its ambitious organic growth plans with a number of targeted acquisitions. Continue reading Sabio partners welcome major investment in customer engagement technology specialist
Sabio accelerates growth plans with multi-million pound investment from Lyceum Capital
Customer contact technology specialist Sabio has announced that it will be accelerating its growth strategy having secured a significant multi-million pound investment from UK-based growth investor, Lyceum Capital. In addition to investing in the business, Lyceum will also help drive the company’s growth with £30 million of available funding to support Sabio’s acquisition strategy. Continue reading Sabio accelerates growth plans with multi-million pound investment from Lyceum Capital