Sabio Group, the digital customer experience (CX) transformation specialist, has secured a multi-year contract with Journeycall to support its digital transformation strategy. Continue reading Sabio Group secures multi-year contract with Journeycall, part of ESP Group
Tag Archives: Sabio
Sabio Group Secures Place on UK government’s G-Cloud framework
Sabio Group has secured its place on the UK’s G-Cloud 13 framework which is managed by Crown Commercial Service. The digital customer experience (CX) transformation specialist has been awarded a Framework Contract on the 13th iteration of G-Cloud, officially being recognised as a Cloud Software and Cloud Support supplier. Continue reading Sabio Group Secures Place on UK government’s G-Cloud framework
Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI
Sabio Group unveiled the findings of its latest market survey that highlights how the COVID crisis has led to a period of pivotal change for businesses, employees and consumers. Driven by necessity, businesses condensed technology transformations from years to weeks and consumers switched to new, faster and more efficient, channels of engagement. Continue reading Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI
Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation
Digital customer engagement technology specialist Sabio has appointed Harold Thng – previously Director of Dimension Data’s APAC Customer Experience Business Unit – as Managing Director of the company’s Asia Pacific operation, charged with driving Sabio’s next major phase of growth across the region. Continue reading Sabio appoints Director of Dimension Data’s Customer Experience Business unit to head its APAC operation
Ten Key Steps that businesses should follow to ensure Speech Analytics Success
Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments. Continue reading Ten Key Steps that businesses should follow to ensure Speech Analytics Success
Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT
BGL Group, a leading digital distributor of insurance and household financial services to more than eight million customers, has successfully deployed an award-winning Webchat capability as part of its integrated Self Service Centre engagement strategy. Continue reading Insurance leader’s award-winning Webchat deployment helps optimise service delivery while improving CSAT