PRESS RELEASE: Capriza, a leader in enterprise mobility for business applications announced Yorkshire Building Society, one of the UK’s biggest financial services providers with 3.2m customers and 4,500 employees, has selected the Capriza platform to help transform its mobile customer experience. Continue reading Major UK mortgage and savings provider selects Capriza to drive mobile customer experience →

PRESS RELEASE: Confirmit announced it was among the selected companies that Forrester invited to participate in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. In this evaluation, Confirmit was cited as a leader in Customer Feedback Management Platforms. Continue reading Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report →

PRESS RELEASE: Zang, an Avaya company, announced it has embedded Zang Workflow into its robust communication platform-as-a-service Zang Cloud, becoming the first in the industry to integrate an easy-to-use, drag-and-drop development tool into an all-in-one cloud communications platform. Continue reading Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps →

Pegasystems launched Pega® Intelligent Virtual Assistant, an artificial intelligence (AI) powered bot that easily turns applications into smart assistants on any channel – from SMS and email to Facebook, Alexa, Slack, and more. Pega evolves bots from simple chat and data fetching novelties into sophisticated digital agents that anticipate people’s needs, make helpful suggestions, complete complex tasks, and provide exceptional experiences. Continue reading Pegasystems Launches Pega Intelligent Virtual Assistant – Evolving Bots from Simple Chats to Dynamic Engagements →