PRESS RELEASE: E.ON has launched what is believed to be the energy industry’s first ever online ‘chatbot’ service specifically designed to offer customers a smarter solution to help them manage their energy accounts when they’re moving home. Continue reading E.ON introduces ‘Sam’: an innovative new solution that brings control and convenience to people moving home
Category Archives: Technology
Jabra Announces first Cashbacks promotion of 2017
Leading audio device manufacturer Jabra has re-launched its popular Cashbacks promotion for Q2 2017. The offer is the first of its kind this year and will provide existing and new customers with easy ways to save money on popular Jabra professional audio device solutions. Continue reading Jabra Announces first Cashbacks promotion of 2017
Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH
Solgari, the global provider of the world’s first complete enterprise cloud business communications solution, has announced its partnership with OnDemand4U, a Microsoft partner specialising in implementing Microsoft Cloud solutions to SMEs. The partnership will enable OnDemand4U to offer Solgari’s business communication software services – specifically IP telephony, contact centre and web communication – to its extensive customer base in DACH. Continue reading Solgari partners with OnDemand4U to bring cloud business communications to SMEs in DACH
Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft
BroadSoft announced that Veracity Networks, a facilities-based telecommunications provider, has selected the BroadSoft Business CC-One application to power its cloud contact center offering for business customers. CC-One is an omni-channel contact center solution that enables, and empowers, businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution. Continue reading Veracity Networks Launches Cloud Contact Center Offering Powered By BroadSoft
Worldhotels Goes Global with ShoreTel and Interoute
PRESS RELEASE: ShoreTel® and Interoute announced their partnership serving international markets with ShoreTel Connect™ unified communications (UC) solutions deployed on Interoute’s Enterprise Digital Platform, a global privately connected cloud infrastructure. Continue reading Worldhotels Goes Global with ShoreTel and Interoute
NICE Wins Two 2017 Stevie Awards for Customer Service Excellence
PRESS RELEASE: NICE announced it is the recipient of two Stevie® Awards, which were presented at the 11th annual Stevie Awards for Sales & Customer Service gala. The NICE Total Voice of the Customer (TVOC) solution won the Silver Stevie Award in the “Contact Center Solution” category, while NICE Customer Journey Optimization (CJO) was awarded Bronze in the “Business Intelligence Solution” category. Continue reading NICE Wins Two 2017 Stevie Awards for Customer Service Excellence