PRESS RELEASE: ASC announced the successful implementation of its workforce optimization (WFO) solution including speech analytics for Advalia, an advanced business intelligence unit of Call & Call Group, focused on technological innovation of customer management and high-value Business Process Outsourcing services. Continue reading ASC’s Speech Analytics Solution Improves Customer Service at Advalia →

PRESS RELEASE: NICE announced a set of enhancements to its award-winning EVOLVE Workforce Management (WFM) solution that extends its enterprise-class staff forecasting functionality to contact centers of all sizes through the cloud. As part of the first continuous delivery workforce management solution, these powerful forecasting features are easy to use and make accurate capacity planning far more cost-effective. Continue reading NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud →

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced the launch of a new Altitude University online learning, training and certification platform, together with new certification and virtual training offerings. Continue reading Altitude Invests in Customer and Partner Success with New Certification and Virtual Training Offerings →

PRESS RELEASE: Xavient Information Systems, a leading global provider of digital solutions and IT services, announced the launch of AMPLIFY, an artificial intelligence-powered analytics platform created to improve customer experience and loyalty in major enterprises. Continue reading Xavient Launches Near Real-Time Speech-To-Text Analytics Platform To Improve Customer Experience For Enterprises →