PRESS RELEASE: Tech Mahindra has selected Jacada, a leading international provider of digital customer experience technology, to accelerate the digital transformation of customer operations for clients across industries. Jacada’s digital customer experience technology helps in simplifying interactions between businesses and their customers. Continue reading Tech Mahindra Selects Jacada’s Digital Self-Serve Technology to accelerate Digital Transformation
Category Archives: Technology
PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
PSCU, the nation’s leading credit union service organization, has announced a partnership with Pindrop, a pioneer in voice security and caller authentication, to identify and prevent call center authentication fraud. Call center fraud happens when criminals use the phone channel to impersonate consumers to gain access to their account funds and sensitive data. Continue reading PSCU Partners with Pindrop to Fight Increasing Threat of Call Center Fraud
New Release of Buzzeasy’s Cloud-Based Customer Contact Solution
PRESS RELEASE: Buzzeasy announced the latest release of its innovative cloud-based customer contact solution. Delivering advanced in-queue callback, virtual hold technology, and uniting digital communication to the contact centre, Buzzeasy transitions customers from digital self-service to live agent with full customer context. Continue reading New Release of Buzzeasy’s Cloud-Based Customer Contact Solution
PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time
PRESS RELEASE: Communications and IT services company PCI Services are now offering carrier-grade hosted telephony (HT) and unified communications (UC) on a pay-per-seat-per-month basis, making these services accessible to SMEs for the first time. The services allow companies to combine their existing IT infrastructure with Unify OpenScape Enterprise UC software-as-a-service (SaaS) to simplify and improve their business communications and productivity while reducing operating costs. Continue reading PCI Services Provide Carrier-Grade Hosted Telephony & Unified Communications Services to SME’s For The First Time
Frost & Sullivan Survey: 90% Of Telecom Providers Believe Integrated Cloud-based Platforms Speed Time To Market
PRESS RELEASE: According to a survey conducted by Frost & Sullivan in collaboration with BroadSoft, 90% of telecom providers believe that integrated, cloud-based platforms speed time to market for the delivery of unified communications offerings to business customers. Continue reading Frost & Sullivan Survey: 90% Of Telecom Providers Believe Integrated Cloud-based Platforms Speed Time To Market
Avaya Launches “Powered by Avaya” to Enable Mid-Market Businesses to Move to Cloud
PRESS RELEASE: Avaya, the market leader in Customer Engagement technologies, announced the launch of its “Powered by Avaya” cloud offering, designed to address the growing needs of mid-market companies for cloud-based communications solutions. “Powered by Avaya” will be made available through wholesale distributors to their channel partners or through selected resellers to deliver solutions direct to their end-user customers. Continue reading Avaya Launches “Powered by Avaya” to Enable Mid-Market Businesses to Move to Cloud