PRESS RELEASE: Westcon-Comstor has signed an agreement to carry Servion’s ServCloud hosted Contact-Center-as-a-Service (CCaaS), available through its BlueSky marketplace. BlueSky is an innovative cloud and service management platform that includes a marketplace, analytics and other capabilities to help partners promote and grow their cloud businesses. Continue reading Westcon-Comstor Adds Servion Contact Center-as-a-Service Solutions to Cloud Portfolio →

PRESS RELEASE: SandSIV, the European leader of integrated Customer Experience (CX) and Voice of the Customer (VOC) enterprise solutions announced the release of ECX for Salesforce, a powerful Customer Experience Management app which integrates SandSIV’s CX functionality into Salesforce’s operational environment. Continue reading SandSIV Announces Release Of Enterprise Customer Experience App For Salesforce →

PRESS RELEASE: Capriza, a leader in enterprise mobility for business applications announced Yorkshire Building Society, one of the UK’s biggest financial services providers with 3.2m customers and 4,500 employees, has selected the Capriza platform to help transform its mobile customer experience. Continue reading Major UK mortgage and savings provider selects Capriza to drive mobile customer experience →

PRESS RELEASE: Confirmit announced it was among the selected companies that Forrester invited to participate in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017. In this evaluation, Confirmit was cited as a leader in Customer Feedback Management Platforms. Continue reading Confirmit Named a Leader by Independent Research Firm in Q2 2017 Customer Feedback Management Platforms Report →

PRESS RELEASE: Zang, an Avaya company, announced it has embedded Zang Workflow into its robust communication platform-as-a-service Zang Cloud, becoming the first in the industry to integrate an easy-to-use, drag-and-drop development tool into an all-in-one cloud communications platform. Continue reading Zang Cloud Introduces Zang Workflow — the Easiest Way for Businesses to Build Communication Apps →