Zoom announced the general availability of Zoom’s Workforce Engagement Management suite, including Workforce Management and Quality Management for Contact Center customers, the latest additions to Zoom’s customer experience solutions portfolio that helps support teams create a better way to work. Continue reading Zoom launches Workforce Engagement Management suite for contact centre teams
Category Archives: Technology
Forsta, a Technology Company, Adds insidery to its Growing Portfolio of Technology Customers in Germany
Forsta, the leading technology company in transforming the human experience (HX) across customer, employee, patient, member and consumer journeys, announced it has expanded its portfolio of technology customers in the DACH region via the addition of insidery, a consulting and market research agency that specializes in delivering relevant insights and concrete ideas to marketing and strategy decision-makers. Continue reading Forsta, a Technology Company, Adds insidery to its Growing Portfolio of Technology Customers in Germany
Uniphore Ups the Ante for Customer-Centered Innovation with New AI Solutions for the Global Enterprise
Uniphore, one of the world’s largest AI-native, enterprise SaaS companies, announced U-Capture, the only enterprise AI solution that can capture both structured and unstructured data with full data sovereignty, enabling automation, analytics and action from connected applications across a platform. Continue reading Uniphore Ups the Ante for Customer-Centered Innovation with New AI Solutions for the Global Enterprise
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. Continue reading Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Kaleyra and Talisma Partner in India to Enhance Customer Experience with Real-Time Video and Co-Browsing
Kaleyra, a global CPaaS leader announced a strategic collaboration in its partnership portfolio with Talisma Corporation, Pvt. Ltd, a leading provider of customer experience solutions based in Bangalore, India. Continue reading Kaleyra and Talisma Partner in India to Enhance Customer Experience with Real-Time Video and Co-Browsing
Dynamic Yield Positioned Highest In Execution and Furthest In Vision in 2023 Gartner Magic Quadrant for Personalization Engines
Dynamic Yield by Mastercard, announced it has been positioned both highest on the Ability to Execute axis and furthest on the Completeness of Vision axis in the 2023 Gartner® Magic QuadrantTM for Personalization Engines.* This also marks the sixth year it has placed in the Leaders Quadrant. Continue reading Dynamic Yield Positioned Highest In Execution and Furthest In Vision in 2023 Gartner Magic Quadrant for Personalization Engines