Pegasystems announced the availability of the MuleSoft Certified API specification. This enables Pega customers to quickly integrate Pega applications with nearly any third-party application, system, and device through MuleSoft’s Anypoint Platform™. In addition, Pega has now joined the MuleSoft Technology Partner Program. Continue reading Pegasystems Partners with MuleSoft To Quickly Connect Pega Applications With Third-Party Data
Category Archives: Technology
eGain to exhibit at Call Centre World (CCW) 2017
PRESS RELEASE: eGain announced that the company will showcase its award-winning digital engagement suite for the Cisco contact centre infrastructure—eGain Solve™ for Cisco Unified CCE™—at CCW 2017 in Berlin, scheduled for February 21st through 23rd, 2017. Continue reading eGain to exhibit at Call Centre World (CCW) 2017
Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues
PRESS RELEASE: Westcon-Comstor, has announced that sales revenues from its UCC Solutions Practice when partnering with Enghouse Interactive did increase by nearly 300% in 2016, when compared to the previous year. The dramatic growth was driven by the success in selling Microsoft Skype for Business applications into the contact centre space. Continue reading Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues
Vocalcom named finalist in 2017 Stevie Awards for Sales & Customer Service
PRESS RELEASE: Vocalcom has been named a finalist in three categories of the 11th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver or Bronze winner in the program. Continue reading Vocalcom named finalist in 2017 Stevie Awards for Sales & Customer Service
BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center
BroadSoft, a global unified communication software as a service (UCaaS) leader announced migration plan for Avaya customers to rapidly and simply migrate to business cloud services with BroadSoft Business. BroadSoft, through service provider partners, providers a fully integrated portfolio of enterprise-ready cloud PBX, unified communications (UC), contact center and team collaboration applications. Continue reading BroadSoft Offers Avaya Customers Smooth Migration From Premise To Cloud Unified Communications, Contact Center
Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation
PRESS RELEASE: Virtual Hold Technology (VHT) has partnered with MicroAutomation to offer its suite of contact center callback solutions to federal and state government buyers through the U.S. General Services Administration (GSA) IT Scheduled 70. Through this partnership, government agencies can better enhance the consumer experience with the internal and external customers they serve, and leverage state of the art technology systems to improve service and support delivered via the phone, web or other channels. Continue reading Virtual Hold Technology Expands Callback Solutions to Government Buyers through Partnership with MicroAutomation