CallMiner, the leader in speech and customer engagement analytics solutions, announces that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of Enterprise contact center solutions. Continue reading CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
Category Archives: Technology
Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017
PRESS RELEASE: Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was announced this week as a finalist in the Live Chat category of the UK National Innovation Awards 2017. Created by the Directors’ Club United Kingdom, the National Innovation Awards recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth. Continue reading Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017
NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
NewVoiceMedia announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. Continue reading NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform
PRESS RELEASE: Q-nomy launched Q-Flow® 6 — its next-generation product platform for managing and optimizing omni-channel, customer-centric business processes. Compared to other customer experience products that handle specific cross-channel processes, Q-Flow is a broad and flexible product platform that manages and synchronizes front- and back-office business processes with customer journeys in every possible channel – digital or physical, and tackles any hand-off inefficiency, in any industry. Continue reading Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform
IPC teams with Verba to offer holistic collaboration recording solutions for financial markets customers using Skype for Business™
PRESS RELEASE: IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community announced an agreement with Verba, a leader in call recording and quality management solutions for unified communications that support instant messaging, voice, and video devices, to provide compliance solutions for IPC customers who use Skype for Business™. Continue reading IPC teams with Verba to offer holistic collaboration recording solutions for financial markets customers using Skype for Business™