Revolabs®, Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that Westcon Group European Operations Ltd. will distribute Revolabs’ entire unified communications (UC) product portfolio for teleconferencing, cloud and huddle room applications, including the new Yamaha CS-700 video sound collaboration system and the Skype for Business-certified Yamaha YVC-1000MS speakerphone, in Europe, the Middle East, and Africa (EMEA). Continue reading Revolabs Continues to Expand Unified Communications Leadership With Westcon
Category Archives: Partnerships
Acticall Sitel Group Partners with BRIDGEi2i Analytics Solutions and Qlik to Empower Customer Experience Management Through Enhanced Digitization and Big Data
Acticall Sitel Group, a world-leading provider of customer experience solutions, announced that it has established strategic partnerships with BRIDGEi2i Analytics Solutions and Qlik to further Acticall Sitel Group’s ability to leverage data and analytics to help their customers provide exceptional client experience moments. Continue reading Acticall Sitel Group Partners with BRIDGEi2i Analytics Solutions and Qlik to Empower Customer Experience Management Through Enhanced Digitization and Big Data
Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement
Altitude, a global provider of omnichannel solutions to deliver great customer experiences, and Comways, a provider of advanced integrated solutions for contact centers announced the integration of chatbots and voicebots on a powerful case management solution fully integrated with Altitude’s omnichannel customer interaction solutions. Continue reading Altitude and Comways Announce AI-Powered Case Management for Omnichannel Customer Engagement
Loway Switzerland announces a new partnership with Wazo unified communication platform
Loway, worldwide leading provider of solutions for call-centers, is glad to announce its successful integration with Wazo, the unified communications platform for business, based on Asterisk technology. Continue reading Loway Switzerland announces a new partnership with Wazo unified communication platform
HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
Inbenta and Bluleader Announce Partnership to Enhance the Customer Experience With AI-Powered Technology
Inbenta, a natural language processing, and artificial intelligence company announced a partnership with Australian-based Bluleader, a digital customer experience firm. The partnership brings Inbenta’s AI-powered chatbot technology to a market where customer first has become the standard, ushering in two important value propositions: improving all-around customer service and re-uniting the bond between valued customer experience and brand loyalty. Continue reading Inbenta and Bluleader Announce Partnership to Enhance the Customer Experience With AI-Powered Technology