Alcatel-Lucent Enterprise, a leading provider of networking solutions tailored to customers’ industries, appoints the Nuvias Group as a distributor across the Nordics and Baltics. Continue reading Alcatel-Lucent Enterprise Appoints the Nuvias Group as Distributor across the Nordics and Baltics →

Yext, the Answers company, announced a partnership with what3words, a platform that’s revolutionising the way we communicate location. Through this partnership, businesses can more easily direct their customers to any precise location using a unique combination of three random words: a what3words address. Continue reading Yext partners with what3words to give customers more control over their location data →

Startek®, a global customer experience (CX) solutions provider, announced that it has partnered with Genesys®, a leader in cloud customer experience orchestration, to further enhance its delivery of omnichannel solutions. Continue reading Startek® Partners with Genesys® for Advanced Experience Orchestration Capabilities →

Tanla, a leading global CPaaS provider, and Kore.ai, the world’s leading enterprise conversational AI software platform and solutions company, announced an exclusive partnership in five countries – India, United Arab Emirates, Indonesia, Vietnam, and Philippines. Continue reading Tanla forges exclusive partnership with Kore.ai to offer Conversational AI Solutions on Wisely →

SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI’s platform. Continue reading SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres →

Zoom Video Communications, Inc. and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys ​​Cloud CX™. Continue reading Zoom and Genesys Announce Strategic Agreement →