SuccessKPI, a cloud-native contact centre customer experience insight and action platform provider, announced a partnership with LiveVox, a leading cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI’s platform. Continue reading SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centres →

Zoom Video Communications, Inc. and Genesys®, a global cloud leader in customer experience orchestration, have expanded their partnership to help businesses deliver effortless customer experience by building upon their integration between Zoom Phone and Genesys ​​Cloud CX™. Continue reading Zoom and Genesys Announce Strategic Agreement →

CSS Corp, a global CX and technology provider, and Uniphore, a leader in Conversational Automation, have announced a strategic partnership and agreement. This partnership will help businesses elevate their customer experiences proactively by analyzing customer conversations and ensuring they are truly heard and understood. Continue reading Uniphore and CSS Corp Partner to Drive Conversational AI Innovation for Enhanced Customer Experience →

Call Center Studio, a leader in multi-channel, scalable AI-powered software for call centre operations, has integrated Call Progress Analysis (CPA) software from LumenVox, a leading provider of speech and voice technology. Continue reading Call Center Studio Integrates LumenVox Call Progress Analysis into its Software →

Verint® announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions. The integration enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions. Continue reading Verint and Intelligent Voice Integration Empowers Improved Financial Compliance Oversight →

Creative Virtual, a world leader in conversational AI for customer and employee engagement, has partnered with Service Management Group (SMG) to deliver an industry-first dynamic assistance capability. This integrated offering helps brands identify and address friction points, provide in-the-moment issue resolution, and increase conversion rates. Continue reading Creative Virtual Partners with SMG to Improve the Digital Customer Experience with Dynamic Assistance →