FinTech specialist BPO Dialect Communications has launched an innovative partnership with two Contact Centre software specialists, SVL and Omningage, to revolutionise the Financial Technology outsourced space. Continue reading Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market
Category Archives: Partnerships
Capita launches Avatar web chat technology
Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
As customers look to self-service channels, as well as for choice and convenience when it comes to how they interact with companies, the use of ‘chat’ has become an increasingly popular option. Continue reading Capita launches Avatar web chat technology
Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
Online customer experience specialist Vizolution has teamed up with business and financial adviser Grant Thornton UK LLP to provide a digital transformation solution for the financial services sector. Continue reading Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector
LiveVox Partners with AppSmart, Continues to Build Channel Momentum
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced a partnership with AppSmart®, the leading marketplace for businesses and technology advisors to find, buy and manage technology services. Continue reading LiveVox Partners with AppSmart, Continues to Build Channel Momentum
Dialpad and Zoho Partner to Enhance CRM Functionality for Customers of All Sizes
Dialpad, the industry leader in AI-powered communication and collaboration, announced its integration with Zoho CRM, an award-winning CRM that powers 250,000+ businesses worldwide. Continue reading Dialpad and Zoho Partner to Enhance CRM Functionality for Customers of All Sizes
1&1 Versatel Partners With RingCentral
1&1 Versatel, one of Germany’s leading business-to-business (B2B) providers of fiber gigabit connections and network-related services, announced their partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading 1&1 Versatel Partners With RingCentral