Bright Pattern, a leading provider of AI-powered cloud contact centre software, and Carahsoft Technology Corp., The Trusted Government IT Solutions Provider®, announced a partnership. Continue reading Bright Pattern and Carahsoft Team to Bring Powerful Cloud-Based Omnichannel Contact Center Software to Public Sector Agencies →

TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, announced a collaboration with Automation Anywhere, a global leader in robotic process automation (RPA), to simplify the delivery and migration of automation solutions on Google Cloud. Continue reading TELUS International Announces Collaboration with Automation Anywhere to Accelerate Automation Adoption on Google Cloud →

Enghouse Interactive has announced that leading unified communications specialist, Cinos, has achieved authorised partnership status within its EMEA partner programme. Continue reading Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector →

TaskUs, a leading digital outsourcing provider for high growth companies, has announced a strategic partnership with ASAPP, Inc., an artificial intelligence (AI) research-driven company, at Customer Contact Week (CCW). Continue reading TaskUs Partners with ASAPP to Offer a Customer Experience of the Future →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced a strategic alliance with PlanetOne, the IT channel’s preferred business partner for identifying and delivering cloud-based and connectivity solutions to midsize businesses and enterprises. Continue reading LiveVox Expands Sales Reach and Elevates Partner Engagement with PlanetOne Relationship →

Medallia announced a new integration with its Contact Center Suite that makes it easy for companies to reward customer service agents. Stella Connect by Medallia, the company’s engagement and performance management solution for contact centre agents, now offers a seamless integration with Snappy Gifts, an incentive rewards platform for sending employee gifts to celebrate holidays, work anniversaries, performance milestones, and birthdays. Continue reading Stella Connect by Medallia’s Integration with Snappy Gifts Makes Rewarding Agents a Snap →