Red Box, the leading platform for voice capture, and EvaluAgent, the all-in-one quality and performance management platform, have joined forces to enable call centre managers to access high quality voice conversations and transform quality assurance (QA) processes through automation. Continue reading Red Box and EvaluAgent join forces to improve call centre performance through voice data →

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centres, announced an expanded partnership with NICE CXone to bring its innovative texting services to NICE’s international customers. Continue reading Textel Expands Partnership with NICE CXone to Bring its Advanced Texting Services to the International Marketplace →

Jotform, a leading online forms SaaS solution, and Loom, a video messaging and collaboration tool, have joined forces to streamline asynchronous communication and provide visual information by releasing two new Loom widgets on the Jotform platform. Continue reading Jotform and Loom partner to streamline asynchronous communication and provide visual information for teams →

Lightico, leading provider of digital customer interactions, and Digital Customer Service (DCS) leader Glia announced a partnership to make complex customer engagements—such as credit card, insurance policy or mortgage applications—easier to complete, as part of a seamless OnScreen experience. Continue reading Lightico and Glia Partner to Help Financial Institutions Simplify OnScreen Customer Experiences →

Alcatel-Lucent Enterprise, a leading provider of networking solutions tailored to customers’ industries, appoints the Nuvias Group as a distributor across the Nordics and Baltics. Continue reading Alcatel-Lucent Enterprise Appoints the Nuvias Group as Distributor across the Nordics and Baltics →

Yext, the Answers company, announced a partnership with what3words, a platform that’s revolutionising the way we communicate location. Through this partnership, businesses can more easily direct their customers to any precise location using a unique combination of three random words: a what3words address. Continue reading Yext partners with what3words to give customers more control over their location data →