Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced a new partnership. Continue reading Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud
Category Archives: Partnerships
Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand
Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. Continue reading Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand
QBox and Cognigy Partnership Delivers Leading NLU Performance-management and Testing to Conversational AI
QBox is very pleased to announce a partnership with Cognigy. This partnership enables users of Cognigy’s AI platform to utilise QBox to improve their automated conversations by measuring NLU performance for models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence, and clarity. Continue reading QBox and Cognigy Partnership Delivers Leading NLU Performance-management and Testing to Conversational AI
Alcatel-Lucent Enterprise redefines its UK market proposition in partnership with leading UK distributor Nuvola
Alcatel-Lucent Enterprise, a leading provider of communications, networking, and cloud solutions tailored to customers’ industries, has enhanced its offering in the UK through increased investment from partner Nuvola Distribution. Continue reading Alcatel-Lucent Enterprise redefines its UK market proposition in partnership with leading UK distributor Nuvola
Britannic Technologies Announces Partnership with Five9
Britannic Technologies announced a strategic partnership with Five9, a leading global provider of the intelligent cloud contact centre, as part of its leading ecosystem of technology partners. Continue reading Britannic Technologies Announces Partnership with Five9
SMG Expands Contact Center and Conversation Analytics Capabilities with CallMiner Partnership
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. Continue reading SMG Expands Contact Center and Conversation Analytics Capabilities with CallMiner Partnership