PCI Pal®, the global provider of secure payment solutions, has announced a mutual partnership with leading Contact Centre as a Service (CCaaS) solutions provider, Odigo. Continue reading PCI Pal partners with Odigo to provide secure payments →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, and inQuba, the leader in customer journey management, announced a partnership to offer a journey-first approach to customer experience improvement. Continue reading InMoment and inQuba Partnership Offers Journey-First Approach to Experience Improvement →

Alianza, Inc. and Lumen Technologies announced that Lumen will use Alianza’s cloud communications platform to strengthen its voice services portfolio and provide customers with robust, anywhere business communication functionality. Continue reading Lumen Selects Alianza to Power Communications Network Transformation from the Cloud →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced an integration with Sprinklr Modern Care and Amazon Connect to unify the contact centre. Continue reading Sprinklr Launches Voice Integration With Amazon Connect to Unify the Contact Centre →

Intermedia Cloud Communications, a leading provider of cloud communications and collaboration solutions to businesses and the partners that serve them, announced its new partnership with Intelisys, a ScanSource company, and the nation’s leading provider of technology services and solutions. Continue reading Intelisys Becomes Intermedia Connectivity and Cloud Services Distributor →

Mindfields, a global Hyperautomation advisory firm, announced it has partnered with Uniphore, the leader in Conversational Automation. The partnership will enhance Mindfields’ offerings, thereby enabling the company to facilitate its clients move into the next phase of conversational automation. Continue reading Mindfields and Uniphore announce partnership to Hyperautomate Contact Centres beyond RPA →