Dotlines Group (SG), the makers of Pulse CXM, a challenger of legacy customer experience solutions platforms in SE Asia, announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into Dotlines’ Pulse – CXM platform application. Continue reading Dotlines Group integrates VoiSentry voice biometric engine enabling enterprises to seamlessly verify customers with low effort and superior service quality →

Talkdesk®, the leading cloud contact centre for innovative enterprises, announced an expanded partnership with Microsoft to give contact centres more ways to deliver seamless, highly personalized customer experiences and drive greater productivity by streamlining workflows. Continue reading Talkdesk Announces Strategic Partnership with Microsoft →

CallMiner, the leading provider of speech and customer interaction analytics, announced a partnership with Genii Analytics to provide speech and multichannel behavioural analytics within Genii solutions for organisations in South Africa. Continue reading Genii Analytics Partners with CallMiner to Enhance Customer Experience and Contact Centre Performance in South Africa →

Talkdesk®, Inc., the leading cloud contact centre for innovative enterprises, announced a deeper integration with Zoom Video Communications, Inc. to deliver enhanced customer experiences for contact centres. Continue reading Talkdesk Teams Up with Zoom to Unify Contact Centre Collaboration →

Atos and RingCentral, a leading provider of global enterprise cloud communications, collaboration, video meetings, and contact centre solutions, announced the launch of Unify Video by RingCentral in Europe. Continue reading Atos and RingCentral announce ‘Unify Video by RingCentral’ in Europe →

Maintel, the UK leader in cloud and managed communication services, announced an expanded partnership with RingCentral UK Ltd, a leading provider of global enterprise cloud communications, collaboration, video meetings and contact centre solutions, and a wholly-owned subsidiary of RingCentral, to bring advanced communications solutions to the UK public sector. Continue reading Maintel Expands Partnership with RingCentral to Bring Cloud Communications Solutions to the Public Sector →