Forsta, a leading Customer Experience and Research Technology company, announced a global partnership with Phebi.AI, an innovative voice technology company. Continue reading Forsta Announces Global Partnership with Phebi.AI →

Verint® announced a strategic partnership with Theta Lake, a leading provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organizations, as well as other businesses, with extended capabilities to help avoid the legal, business and reputational consequences of compliance breaches, misconduct, data loss and security issues. Continue reading Verint Joins Forces with Theta Lake to Reshape Collaboration Risk Mitigation Technology for Financial Firms in the Era of Hybrid Working →

FinTech specialist BPO Dialect Communications has launched an innovative partnership with two Contact Centre software specialists, SVL and Omningage, to revolutionise the Financial Technology outsourced space. Continue reading Dialect announces partnership with SVL and Omningage to create bespoke service for Global FinTech Market →

Capita launches Avatar, a new technology that uses 3D digital characters to make the customer service experience more human.
As customers look to self-service channels, as well as for choice and convenience when it comes to how they interact with companies, the use of ‘chat’ has become an increasingly popular option. Continue reading Capita launches Avatar web chat technology →

Online customer experience specialist Vizolution has teamed up with business and financial adviser Grant Thornton UK LLP to provide a digital transformation solution for the financial services sector. Continue reading Vizolution and Grant Thornton Offer Digital Transformation to the Financial Services Sector →

LiveVox, a leading cloud-based provider of customer service and digital engagement tools, has announced a partnership with AppSmart®, the leading marketplace for businesses and technology advisors to find, buy and manage technology services. Continue reading LiveVox Partners with AppSmart, Continues to Build Channel Momentum →