Online customer experience specialist Vizolution has teamed up with business and financial adviser Grant Thornton UK LLP to provide a digital transformation solution for the financial services sector.
The new offering will help organisations such as banks and insurance providers to move more of their services online so that customers do not need to visit a branch.
With the number of UK bank branches continuing to fall, the convenience of online alternatives is often restricted by overly complex processes.
But by enhancing and streamlining digital customer journeys, some of the services currently only available face-to-face can be replicated online, saving time and money. For example, mortgage and loan applications and wealth management are services that will typically benefit.
The collaboration will combine Vizolution’s leading technology and experience idn simplifying complex customer journeys with Grant Thornton’s advisory expertise in digital transformation, data and analytics, automation and RegTech.
Graeme Ventris, Senior Vice President, Global Alliances and Partnerships, Vizolution, said: “The combination of today’s tough economic climate and evolving customer expectations has increased the pressure on businesses to deliver more effective, efficient, and economical customer journeys. But it has also delivered an opportunity for major brands to differentiate themselves in the eyes of their customers and drive a return to profitability.
“This exciting collaboration aligns Grant Thornton’s deep expertise in Digital Transformation with Vizolution’s market leading technology to accelerate our collective ability to help financial services organisations simplify complex journeys, reduce costs, elevate customer experience, and dramatically improve journey completions.”
Niresh Rajah, Head of Data, RegTech and Digital Assurance Practice, Grant Thornton UK LLP, added: “The global pandemic has intensified the existing challenge for many financial services businesses of their reliance on face-to-face interactions for many more complex services. While take up of online offerings is increasing, the level of sophistication in the sales, service and support capabilities to assist customers on a provider’s digital channels can differ significantly.
“To support our financial services clients and their end customers, we are committed to making the remote experience as good, and as seamless, as if it were face-to-face. Our new, unique proposition with Vizolution will remove this hurdle and allow companies to expand, make more efficient and humanise their customers’ digital experience. It will also help financial services companies improve their Net Promoter Scores and reduce complaints through greater engagement and simplifying customer journeys.”
About Vizolution
Vizolution is a UK based technology company that builds market-leading customer journeys which duplicate the quality of face-to-face experiences, across all channels.
The Vizolution platform empowers companies to streamline everything – from specific pain points to complete end-to-end journeys – across all channels, both assisted and unassisted.
Major global enterprises across financial services, telcos and insurance have already seen the benefits of our platform, including: 40% increase in sales conversions (Santander); >£30m pa in savings (NatWest), 90% reductions in transaction times (Santander), 100% increase in compliance (Telefonica O2); improved customer experiences with Net Promoter Scores exceeding 90 (HSBC).
Vizolution’s multi-award-winning platform can go live in just 48hours, has thousands of pre-existing APIs, has Enterprise level security (ISO27001) and provides Enterprise level resilience (Tier 1/Category A provider to major global banks).
For more information, visit vizolution.com
About Grant Thornton UK LLP
Grant Thornton is one of the world’s leading organisations of independent assurance, tax and advisory firms. We are an adviser that delivers technical expertise and a personal, proactive and agile service that goes beyond.
The UK member firm is part of a global network that employs 58,000 people in 135 countries. We combine global scale with local insight and understanding to build relationships and deliver the services you need to realise your ambitions.
The UK Grant Thornton member firm is led by 190 partners and employs over 4,500 of the profession’s brightest minds. We are a business adviser that celebrates fresh thinking and diverse perspectives to bring you proactive insights and a service you can trust.
Find out more at www.grantthornton.co.uk