Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user’s Teams instance on any device. Continue reading Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions →

Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to bring the power of automation and AI to enhance customer experiences, improve compliance, and boost agent performance. Continue reading Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI →

Smart CommunicationsTM, the only provider of a customer conversations management platform and global cloud communications software and solutions provider, IMImobile PLC, announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers. Continue reading Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect →

Genesys, a global leader in cloud customer experience and contact centre solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies are leading a new era of digital customer experiences to create more authentic, human connections between brands and consumers. Continue reading Genesys and Limitless Launch New Digital Experience for Consumers →

Voci Technologies, a market leader of automated speech recognition technologies, and Sykes Enterprises, a leading provider of global customer engagement services, multichannel demand generation, and digital transformation announced a strategic, global partnership to accelerate innovation in the contact centre through leading-edge Direct-to-Transcript (DtT) technologies that can rapidly transcribe service call audio in real time and post call. Continue reading Sykes Enterprises and Voci Technologies Announce Strategic Partnership →

Verint® and 8×8, announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide. Continue reading Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide →