Dialpad, the industry leader in AI-powered communication and collaboration, announced its partnership with Playvox to add advanced workforce engagement management (WEM) capabilities to Dialpad Contact Center. Continue reading Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center →

Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies, a leading provider of SaaS insurance core systems, to offer Duck Creek’s customers Glia’s Digital Customer Service platform. Continue reading Glia Partners with Duck Creek Technologies to Provide Enhanced Digital Customer Service Capabilities to P&C Insurers →

Westcon-Comstor, the global technology distributor, has signed an agreement with Zscaler to market and distribute its cloud-native security platform across EMEA. Continue reading Westcon-Comstor to distribute Zscaler in UK&I, Germany, Switzerland and France →

DRUID, a worldwide leader in conversational AI technology for enterprise productivity, and Service Centrix, a consulting company among the leading RPA implementation providers for the CEE region, are pleased to announce they have entered a strategic partnership focused on empowering businesses to focus on the key drivers by enabling seamless IT processes throughout the organization and providing conversational solutions to various business challenges. Continue reading DRUID AI and Service Centrix announce their new partnership →

Forsta, the world’s leading Customer Experience and Research Technology company, and Watermelon, the Customer Experience (CX) and Insight Specialists, have announced a global partnership. Continue reading Forsta and Watermelon Announce Partnership →

Managed Service provider Redsquid have announced their partnership with Cirrus and their award-winning contact centre platform. The partnership enables Redsquid to provide large SME and enterprise customers an omnichannel contact centre solution to meet changing customer demands that have been accelerated by the Covid-19 pandemic. Continue reading Redsquid announce partnership with omnichannel contact centre provider Cirrus →