Salesforce and DocuSign announced an expansion of their global strategic partnership to build new joint solutions that make it easier for customers to accelerate how agreements are facilitated around the world. Continue reading Salesforce and DocuSign Team Up to Enable Contract Collaboration Through Slack, Help Drive Customer Revenue, and Create Digital-First Customer Experiences →

Forsta, the leading Customer Experience and Research Technology company created earlier this year by the merger of Confirmit, FocusVision and Dapresy, is announcing its partnership with Lumoa, an AI-powered insight platform. Continue reading Forsta Partners with Lumoa to Deliver Powerful, AI-Driven Analytics To CX, EX and Market Research Professionals →

Dialpad, the industry leader in AI-powered communication and collaboration, today announced its partnership with Workair, a leading provider of business phone systems and contact centre solutions in Ireland. The Dialpad-Workair partnership will empower Workair to match rising demand for cloud communications solutions with Dialpad®, the one platform for a truly unified Communications as a Service (TrueCaaS™) experience. Continue reading Dialpad Strengthens Its European Market Expansion With Workair Partnership →

Black Box, a leading global solutions integrator, and Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have expanded their partnership to Europe to offer Black Box clients enterprise-wide unified communications and cloud-based collaboration solutions built on Avaya Cloud Office™ by RingCentral©. Continue reading Black Box and Avaya Team Up on UCaaS Solutions →

Route 101, a leading cloud systems integrator of advanced customer service technology platforms and tools in the U.K., and Semafone, the leading provider of data security and compliance solutions for call and contact centres, announced a new partnership. Continue reading Route 101 and Semafone Bring PCI DSS Compliant Payment Capabilities to Contact Centre Clients in the Cloud →

Odigo, the global Contact Centre as a Service (CCaaS) provider and Noetica, a British company developing high performance, compliant predictive dialling solutions have just announced they are joining forces by signing a worldwide partnership. Continue reading Noetica Joins Odigo Ecosystem to Deliver Advanced Predictive Dialling In Answer to High End Enterprise Market Demand →