QBox is very pleased to announce a partnership with Cognigy. This partnership enables users of Cognigy’s AI platform to utilise QBox to improve their automated conversations by measuring NLU performance for models, intents, utterances and even word influence against the three key QBox metrics of correctness, confidence, and clarity. Continue reading QBox and Cognigy Partnership Delivers Leading NLU Performance-management and Testing to Conversational AI →

Alcatel-Lucent Enterprise, a leading provider of communications, networking, and cloud solutions tailored to customers’ industries, has enhanced its offering in the UK through increased investment from partner Nuvola Distribution. Continue reading Alcatel-Lucent Enterprise redefines its UK market proposition in partnership with leading UK distributor Nuvola →

Britannic Technologies announced a strategic partnership with Five9, a leading global provider of the intelligent cloud contact centre, as part of its leading ecosystem of technology partners. Continue reading Britannic Technologies Announces Partnership with Five9 →

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has expanded its partnership with conversation analytics leader CallMiner. Continue reading SMG Expands Contact Center and Conversation Analytics Capabilities with CallMiner Partnership →

IR, the leading global provider of experience management solutions for critical communication and collaboration, IT infrastructure, and payments ecosystems, has announced a strategic partnership with Jabra to deliver a richer collaboration experience with true ear-to-ear experience visibility. Continue reading IR and Jabra partner to enhance ear-to-ear experience →

IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announces its omni-channel Atmosphere CPaaS solution is now available within IBM Watson Assistant to help businesses easily extend their AI-powered virtual assistants with voice capabilities, without the need for third-party integrations. Continue reading IntelePeer collaborates with IBM to add voice capabilities in its intelligent virtual agent →