Conversational AI firm DRUID has formed a new partnership with Milton Keynes-based technology consultancy, Velocity IT to help existing and prospective clients get the most out of their artificial intelligence technology. Continue reading DRUID and Velocity partner to provide development of conversational AI →

VCC Live, the cloud contact centre software specialists announces its partnership with SEON, the fraud fighters. Through the deal, they will work together to help end fraud for contact centres in the banking, financial services and insurance (BFSI) sector. Continue reading VCC Live and SEON partner to deliver omnichannel fraud prevention solutions →

redk, a leading expert in the field of CRM and Customer Experience, and Mindsay, a top-ranked Conversational AI platform, have joined forces to deliver best-in-class Customer Experience Automation. Continue reading redk and Mindsay Partner to Deliver Seamless Customer Experience Automation →

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a new partnership with Verint®, The Customer Engagement Company™, to provide global enterprises with a seamless communications and collaboration experience through integrated cloud workforce management and contact centre solutions. Continue reading Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise →

Nextiva, a cloud communications company, announced today its partnership with Five9, a leading provider of the intelligent contact centre, to deliver a new integrated Unified Communications and Cloud Contact Center offering. Continue reading Nextiva and Five9 Team Up to Help Businesses Deliver Seamless Customer Communications →

AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced a new strategic partnership. Continue reading AVANT and UJET Announce Strategic Partnership to Deploy Next Generation of Customer Experience →