AVANT, a platform for IT decision-making and the nation’s premier distributor for next generation technology, and UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact centre, announced a new strategic partnership.
The partnership brings together UJET’s ultra-modern enterprise cloud-based contact centre with AVANT’s best-in-class ecosystem of Trusted Advisors™, providing clients with an all-in-one solution to build customer satisfaction, brand loyalty, and long-term value through a secure, scalable and reliable implementation model.
“Cloud native omnichannel” solutions have proven insufficient for delivering modern customer experiences in the smartphone era. Traditional CCaaS solutions all attempt to minimize the friction and frustration that is created when consumers switch between multiple channels while attempting to resolve issues. With CCaaS 3.0, channel switching can be eliminated altogether by leveraging the smartphone’s native capabilities to blend channels fluidly, offering more efficient, contextual, and personalized customer journeys.
“UJET’s next generation platform has the potential to truly disrupt our space and improve CX for our customers. This is the same type of innovation that drives the AVANT Trusted Advisor™ platform,” said Shane McNamara, EVP of Engineering and Operations. “The combined capabilities of AVANT and UJET will provide our clients with a solution that transforms the customer experience to drive brand loyalty, growth and operational-efficiency.”
UJET taps into the power of the smartphone to offer consumers an intuitive, natural UI for self-service, interacting with agents, sharing digital media, making secure payments, and rating their interaction – all without ever leaving the app or web experience.
“UJET is passionate about disrupting the contact centre and modernizing customer experiences,” said Karen Bowman, Vice President of Global Channel, UJET. “The customer-first philosophy shared by AVANT and UJET helps enterprises around the world build brand trust and loyalty by delivering truly exceptional customer interactions.”
By leveraging UJET’s ultra-modern cloud contact centre, AVANT further enhances its ability to increase productivity, customer satisfaction and cost savings on behalf of clients around the world. Through this one-of-a-kind partnership, AVANT and UJET are setting a new benchmark for the contact centre solutions market with scalability, security, and reliability.
About AVANT
AVANT is a platform for IT decision-making and the nation’s premier distributor for next-generation technologies. AVANT provides unique value to its extensive network of Trusted Advisors with original research, channel sales assistance, training, and tools to guide decision-making around IT services that promote business growth. From complex cloud designs to global wide-area network deployments to the latest in security services, AVANT sets the industry standard in enabling its partners and clients to make intelligent, data-driven decisions about services, technology, and cost-effective communications.
For more information, visit www.goavant.net
About UJET
UJET is the world’s first and only cloud contact centre platform for smartphone era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag! and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.
Learn more at www.ujet.cx