VCC Live, a provider of innovative cloud-based contact centre software for inbound, outbound and omnichannel contact centres, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers worldwide. Continue reading VCC Live partners DIDWW to extend its contact centre services reach →

Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace. The partnership helps financial services and healthcare companies accelerate their contact centre transformations by simplifying cloud deployments and procurement processes. Continue reading Gridspace Partners with Google Cloud to Deliver its Voice Observability and Automation Platform to Contact Centres →

Europe’s leader in cloud contact centre technology, Content Guru, announced its exciting new partnership with prominent British managed-services provider, Wavenet. The move is part of Content Guru’s ongoing strategy of integrating with high-value partners in key markets. Continue reading Content Guru Unveils New Partnership with Wavenet, Announces Major Joint Win →

LivePerson, a global leader in conversational AI, and Google Cloud announced they are teaming up to help brands make contact centre agents more efficient and effective through the power of AI. Continue reading LivePerson and Google Cloud team up to supercharge agents for stellar customer experiences →

UCHU have created a customisable intelligent software platform that optimises customers operations and builds the foundations for value added services and systems into the future. Focused on the digital user-experience, the UCHU HUB allows data to be visualised exactly for your needs. Continue reading UCHU integrates Aculab’s VoiSentry for high-performance biometric authentication →

Dotlines Group (SG), the makers of Pulse CXM, a challenger of legacy customer experience solutions platforms in SE Asia, announced it is partnering with Aculab, a leading provider of telephony hardware and software. The collaboration will integrate Aculab’s VoiSentry voice biometric system into Dotlines’ Pulse – CXM platform application. Continue reading Dotlines Group integrates VoiSentry voice biometric engine enabling enterprises to seamlessly verify customers with low effort and superior service quality →