Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is integrating powerful cloud AI solutions from NVIDIA to increase the impact and value of visual, audible and collaborative experiences through the Avaya Spaces™ app. Continue reading Avaya Spaces Collaboration App Enables Better Video Conferencing Experiences With NVIDIA AI →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced it has expanded its reseller agreement with BT, one of the world’s leading providers of communications services and solutions. Continue reading Genesys Extends Global Cloud Customer Experience Relationship with BT →

Enghouse Interactive announced that it has awarded Irish IT specialists and Microsoft Gold Partner, Evros Technology Group, authorised partnership status within its partner programme. Continue reading Evros signs partnership agreement with Enghouse Interactive to strengthen contact centre offering to Irish businesses →

Creative Virtual, a world leader in customer and employee engagement solutions, and Speakeasy AI jointly announced their first shared enterprise customer is live using their integrated solution for conversational AI within IVR. Continue reading Creative Virtual and Speakeasy AI are Excited to Announce First Shared Enterprise Customer Using Integrated Solution for Conversational AI →

Enterprise Bot, a startup providing conversational artificial intelligence (AI) and automation tools, and Avaloq, a leader in digital banking solutions, have announced a new partnership which will see Avaloq offering Enterprise Bot’s conversational customer service software to its banking and wealth management clients. Continue reading Avaloq connects with Enterprise Bot to provide cutting-edge customer service software based on AI →

Oracle announced new integrations between Oracle Fusion Cloud Customer Experience (CX) and Sprinklr, a Customer Experience Management (CXM) platform for modern enterprises, that will help organizations deliver personalized and connected experiences for customers. Continue reading Oracle and Sprinklr Help Organizations Enhance Marketing and Customer Service →