Verint® announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions. Continue reading Verint and Avaya Expand Partnership to Bring AI-Based Knowledge Management to Organizations Worldwide
Category Archives: Partnerships
Medallia and Visier Collaborate to Provide Leaders with Critical Employee Insights for Evidence-Based Decision Making
Medallia, the leader in experience management, announced a collaboration with Visier, the recognized leader in people analytics. The two companies will collaborate to provide HR and people leaders with a comprehensive view of the employee that brings together people data with employee experiences. Continue reading Medallia and Visier Collaborate to Provide Leaders with Critical Employee Insights for Evidence-Based Decision Making
Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres
In response to an increase in global demand for end-to-end customer service solutions, Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and NTT DATA Services, a digital business and IT services leader, announced a definitive agreement to co-create new solutions to transform the customer experience market. Continue reading Uniphore and NTT DATA Sign Multi-year Deal to Bring Conversational Service Automation to Contact Centres
Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’
Jabra today announces an end-customer bundle offering top-quality video and audio solutions for meeting room needs in the ‘new normal’ in collaboration with HP. Continue reading Jabra and HP collaborate on one-stop solution for meeting room needs in the ‘new normal’
Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres
Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact centre for innovative enterprises, announced today a strategic partnership to accelerate the deployment of conversational AI in contact centres. Continue reading Talkdesk and Calldesk Partner to Propel the Adoption of Voice Conversational AI in Contact Centres
Mapp and Kibo Commerce Announce Global Startegic Partnership
Mapp, the international provider of insight-led customer engagement, has announced a global strategic partnership with cloud commerce solutions provider Kibo Commerce. Continue reading Mapp and Kibo Commerce Announce Global Startegic Partnership