Contact Centre Technology Master Distributor IstTek announces exclusive EMEA partnership with Ozonetel to bring the CloudAgent Contact Centre Solution across the region. Continue reading IstTek Announces Exclusive Ozonetel Partnership across EMEA
Category Archives: Partnerships
Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services. Continue reading Cirrus Partners with Vivio to Provide Integrated Cloud Contact Centre Services
Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands
Infosys, a global leader in next-generation digital services and consulting, and LivePerson, a global leader in Conversational AI, announced a new 360° partnership to help brands manage AI-powered conversations with consumers and employees over SMS, web sites, apps, and the messaging channels they use every day. Continue reading Infosys and LivePerson Announce First-of-its-Kind Partnership to Drive Customer Experience Transformation for the World’s Biggest Brands
IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, and Enghouse Interactive, a leading global contact centre and video solutions provider, have partnered to deploy an inbound COVID-19 vaccine scheduling hotline for households that may have trouble scheduling via the internet. Continue reading IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas
UJET Adds MicroCorp to Expanding Channel Partner Program
UJET Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider, announced a strategic partnership with MicroCorp, an AppSmart® company, and leading national master agent. Continue reading UJET Adds MicroCorp to Expanding Channel Partner Program
USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management
USU, a leading provider of business knowledge management solutions, announces a DEVone ecosystem partnership agreement with NICE inContact, industry leader of cloud contact centre software. The partnership will deliver NICE inContact CXone – the world’s #1 native cloud contact centre platform – and USU Knowledge Management to thousands of customer service organizations across the globe. Continue reading USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management