Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Vivio, an award-winning business telecoms and IT solutions company to provide integrated unified communications and contact centre services.
“Business connectivity has never been as important as it is today,” said Greg Nott, Technical Development Director at Vivio. “We have seen the unprecedented uptake and reliance on solutions such as Microsoft Teams which has helped keep businesses together during the pandemic. Having a best-in-class cloud contact centre solution is a significant boost to our portfolio.”
Greg Nott added: “We were impressed by the quality of Cirrus’ cloud contact centre solution, the ease with which it integrates across the unified communications estate and their track record of delivering for clients and partners alike.”
At the start of this year Cirrus secured a significant funding boost led by the BGF and NatWest’s Growth Capital Fund to fuel product innovation and to bolster channel partnerships.
Jason Roos, Chief Executive Officer at Cirrus, commented: “It is fantastic to have partnered with Vivio who share our commitment to excellent customer service above all else. These last 12 months have been testing for many businesses with the UK in lockdown, which has forced organisations to quickly adapt to the demands of remote working.”
“Ultimately our simple but powerful integration within MS Teams enables businesses to leverage their existing technology by integrating the back office and customer service centre together. This enables agents to have greater access to people and information in real-time to answer customer queries, delivering a great experience regardless of channel or location”
About Vivio:
At Vivio, we pride ourselves on our award-winning Client Service to help keep you connected. We are on hand to provide you proactive business connectivity solutions to help your business grow including Business Mobile Phones, IP Telephony, Connectivity, Cloud Services, Managed IT Services & much more.
Website: https://www.vivio.co.uk/
About Cirrus:
As contact centre specialists selling exclusively through the channel, Cirrus partners with ambitious companies to help their customers achieve flawless customer experience.
Cirrus contact centre delivers a seamless omnichannel experience for both customers and agents, connecting interactions together across channels such as voice, video, email, messaging and social media, achieving a single view of the customer. With a cloud infrastructure, Cirrus operates on a real-time basis with unlimited scalability and the highest level of resilience and security. Our open, extensible platform enables us to integrate and innovate rapidly, supporting the requirements of organisations across all sectors, regardless of location or complexity.
At Cirrus we pride ourselves on our diverse, inclusive culture. Our people are driven by a passion for teamwork, success and innovation and are devoted to helping customers achieve business outcomes.
Website: https://www.cirrusresponse.com/