Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. Continue reading MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn →

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact centre and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications. Continue reading Zappix Partners with Lifesize to Provide Visual IVR Solutions →

NICE Actimize, a NICE business, and the industry leader in financial crime and compliance solutions, announced a partnership with Finastra, one of the world’s largest providers of financial technology solutions. Continue reading NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers →

Syniverse, the world’s most connected company, and Twilio, the leading cloud communications platform, announced that they have entered into a partnership to accelerate the next wave of innovation in mobile communications and drive long-term growth. Continue reading Syniverse and Twilio Announce Partnership to Accelerate Growth of Next Generation Communications Network →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. Continue reading Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging →

Anywhere365® and ASC Technologies announce their strategic partnership. Anywhere365®, the world’s first certified Microsoft Teams Contact Center, will extend its Azure based Dialogue Cloud Platform with ASC’s certified compliance recording app ASC Recording Insights, combining two market leading solutions in one omnichannel dialogue management platform. Continue reading Anywhere365® and ASC announce strategic partnership →