Voci Technologies, a market leader of automated speech recognition technologies, and Sykes Enterprises, a leading provider of global customer engagement services, multichannel demand generation, and digital transformation announced a strategic, global partnership to accelerate innovation in the contact centre through leading-edge Direct-to-Transcript (DtT) technologies that can rapidly transcribe service call audio in real time and post call. Continue reading Sykes Enterprises and Voci Technologies Announce Strategic Partnership →

Verint® and 8×8, announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide. Continue reading Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide →

Medallia, the global leader in experience management, announced Medallia Crowdicity, the company’s crowdsourcing solution, now offers seamless integration with Slack, enabling organizations to capture breakthrough employee ideas from within the messaging and collaboration tool employees are using today. Continue reading Medallia Integration to Slack Revolutionizes Employee Engagement & Collaboration →

TELUS, a world-leading communications and information technology company and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced an expansion of their partnership to serve broader sizes of businesses. Continue reading TELUS and RingCentral Expand Partnership →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has partnered with virtual queuing platform QU-in to enable a safe and healthy way for consumers to navigate social distancing guidelines and limit the risk of exposure in the COVID era. Continue reading Vonage Partners with QU-in to Power Virtual Queuing Capabilities →

Stack8, a leading North American provider of unified communications (UC) solutions, announced a new partnership with RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions. Continue reading Stack8 Partners With RingCentral to Bring Unified Communications As-a-Service to Multinational Customers →