UJET Inc., the world’s first and only CCaaS 3.0 cloud contact centre provider, announced a strategic partnership with MicroCorp, an AppSmart® company, and leading national master agent. Continue reading UJET Adds MicroCorp to Expanding Channel Partner Program →

USU, a leading provider of business knowledge management solutions, announces a DEVone ecosystem partnership agreement with NICE inContact, industry leader of cloud contact centre software. The partnership will deliver NICE inContact CXone – the world’s #1 native cloud contact centre platform – and USU Knowledge Management to thousands of customer service organizations across the globe. Continue reading USU Teams up with NICE inContact as a DEVone Partner for Knowledge Management →

Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. Continue reading MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn →

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact centre and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications. Continue reading Zappix Partners with Lifesize to Provide Visual IVR Solutions →

NICE Actimize, a NICE business, and the industry leader in financial crime and compliance solutions, announced a partnership with Finastra, one of the world’s largest providers of financial technology solutions. Continue reading NICE Actimize and Finastra Announce Partnership to Provide Xceed Cloud-Native Platform to Finastra’s Customers →

Syniverse, the world’s most connected company, and Twilio, the leading cloud communications platform, announced that they have entered into a partnership to accelerate the next wave of innovation in mobile communications and drive long-term growth. Continue reading Syniverse and Twilio Announce Partnership to Accelerate Growth of Next Generation Communications Network →