Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is partnering with VoiceSage, a global proactive communications provider based in Ireland, UK, Spain and Dubai, to enable companies to transform their customer experiences through enhanced messaging powered by Vonage. Continue reading Vonage Partners with VoiceSage to Help Businesses Transform Customer Engagement with Rich Media Messaging →

Anywhere365® and ASC Technologies announce their strategic partnership. Anywhere365®, the world’s first certified Microsoft Teams Contact Center, will extend its Azure based Dialogue Cloud Platform with ASC’s certified compliance recording app ASC Recording Insights, combining two market leading solutions in one omnichannel dialogue management platform. Continue reading Anywhere365® and ASC announce strategic partnership →

Cincom, a global supplier of enterprise software solutions, announced that it has entered into a partnership with CRM Dynamics to implement CPQSync™ by Cincom. CRM Dynamics is one of the largest Gold Certified Microsoft Dynamics 365 partners serving clients across the globe. Continue reading Cincom® and CRM Dynamics Announce Partnership →

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services to meet the growing demand from enterprise customers moving to public cloud, driven by the Covid-19 pandemic. Continue reading Daisy Corporate Services Selects Cirrus as its Public Cloud Contact Centre Solution →

Evolve IP®, a leading international service provider of Work Anywhere™ solutions, announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user’s Teams instance on any device. Continue reading Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions →

Observe.AI, a leader in Contact Center AI, announced that they will be working with Microsoft to bring the power of automation and AI to enhance customer experiences, improve compliance, and boost agent performance. Continue reading Observe.AI and Microsoft Team Up to Redefine Customer Experience with Contact Center AI →