Smart CommunicationsTM, the only provider of a customer conversations management platform and global cloud communications software and solutions provider, IMImobile PLC, announced they have signed a strategic partnership that will bring two-way message orchestration capabilities to Smart Communications customers. Continue reading Smart Communications Adds Two-way Messaging and Orchestration Capabilities Using imiconnect →

Genesys, a global leader in cloud customer experience and contact centre solutions, announced a partnership with Limitless, a pioneer in Gig Customer Experience (GigCX). Together, the companies are leading a new era of digital customer experiences to create more authentic, human connections between brands and consumers. Continue reading Genesys and Limitless Launch New Digital Experience for Consumers →

Voci Technologies, a market leader of automated speech recognition technologies, and Sykes Enterprises, a leading provider of global customer engagement services, multichannel demand generation, and digital transformation announced a strategic, global partnership to accelerate innovation in the contact centre through leading-edge Direct-to-Transcript (DtT) technologies that can rapidly transcribe service call audio in real time and post call. Continue reading Sykes Enterprises and Voci Technologies Announce Strategic Partnership →

Verint® and 8×8, announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide. Continue reading Verint and 8×8 Partner to Deliver Integrated Cloud Solutions for Organizations Worldwide →

Medallia, the global leader in experience management, announced Medallia Crowdicity, the company’s crowdsourcing solution, now offers seamless integration with Slack, enabling organizations to capture breakthrough employee ideas from within the messaging and collaboration tool employees are using today. Continue reading Medallia Integration to Slack Revolutionizes Employee Engagement & Collaboration →

TELUS, a world-leading communications and information technology company and RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced an expansion of their partnership to serve broader sizes of businesses. Continue reading TELUS and RingCentral Expand Partnership →