Avaya announced that its distribution partner, SYNNEX Corporation, now offers Avaya OneCloud Secure unified communications as a service (UCaaS) solutions to its extensive network of partners serving the public sector market, including education, federal, state and local government organizations across the US. Continue reading Avaya OneCloud Secure UCaaS Solutions Now Offered by SYNNEX Corporation →

NexTech AR Solutions, the industry leader in augmented reality, is pleased to announce it has partnered with LivePerson (NASDAQ:LPSN), a global leader in conversational commerce solutions, to integrate augmented reality (AR) for enhanced product views and 3D advertising into LivePerson’s AI-powered conversational commerce platform. Continue reading NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce →

Passage AI, a leader in AI-enabled conversational interfaces announced it has partnered with Talkdesk to deliver sophisticated and highly accurate AI chatbot experiences through the Talkdesk platform. Talkdesk offers one of the industry’s leading cloud-based contact centre platforms, used by large enterprises and small businesses around the world. Continue reading Passage AI Partners with Talkdesk To Offer Highly Accurate AI Chatbot Technology For Cloud-Based Contact Centres Around the World →

Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands. Continue reading Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider →

At the end of October, Continuum Global Solutions signed a strategic agreement with KPN for delivering the Data & Voice network, the interaction platform PureCloud (from Genesys) and the managed services to create this integral solution for European deployment and management. Continue reading Continuum selects Genesys PureCloud and KPN as interaction platform providers in Europe →

Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce a new partnership with PeakView, a leading cloud contact centre company that supports large enterprises, including several Fortune 500 companies, as a Contact Center As a Service (CCaaS) technology solution provider and consulting firm. Continue reading Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA →