Category Archives: Uncategorized

Quovim C3 Achieves Gold Partner Status from Genesys

Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Gold partner status is the highest echelon within the Genesys Partner Network. Continue reading Quovim C3 Achieves Gold Partner Status from Genesys

Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions

Concentrix, a leading business services company, announced today significant enhancements to its Conversational platform with the release of Intelligent Virtual Assistant (IVA) 12.0. Users can now interact in a conversational manner without being limited to a fixed set of automated system responses. This delivers a faster, easier, and more efficient interaction across multiple channels, such as chat or messaging environments. Continue reading Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions

Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row

For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row