Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Gold partner status is the highest echelon within the Genesys Partner Network. Continue reading Quovim C3 Achieves Gold Partner Status from Genesys
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Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions
Concentrix, a leading business services company, announced today significant enhancements to its Conversational platform with the release of Intelligent Virtual Assistant (IVA) 12.0. Users can now interact in a conversational manner without being limited to a fixed set of automated system responses. This delivers a faster, easier, and more efficient interaction across multiple channels, such as chat or messaging environments. Continue reading Concentrix Accelerates Deployment of Omnichannel Conversational Virtual Assistant Solutions
Real-time notifications released by EvaluAgent
EvaluAgent has announced its latest new feature as part of its cloud-based Quality, Coach and Compliance platform for Contact Centres. Continue reading Real-time notifications released by EvaluAgent
Double win for Geoffrey Insurance at Insurance Choice Awards
Motor and Pet Insurance provider, Geoffrey Insurance celebrated a double win last night after receiving awards for ‘Best Insurance Provider’ and ‘Treating Customers Fairly’ at the Insurance Choice Awards. Continue reading Double win for Geoffrey Insurance at Insurance Choice Awards
NICE Nexidia Adds Rosette Text Analytics to Enhance Search Speeds
Basis Technology today announced that NICE is integrating Rosette® text analytics in Chinese, Dutch, English, French, German, Italian, Japanese, Portuguese and Spanish into NICE Nexidia to enhance analysis capabilities of webchats, emails, and other text-based customer interaction channels. Continue reading NICE Nexidia Adds Rosette Text Analytics to Enhance Search Speeds
Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row
For the second year in a row, Liberty Seguros has received, in collaboration with Atento, the ‘Best Customer Experience in the Insurance Sector’ award at the Platinum Contact Center Awards Ceremony in Spain. The award recognized the strategy developed by the Company to generate value through its customer service centre. Continue reading Liberty Seguros and Atento Spain Receive the Best Customer Experience in the Insurance Sector Award for the Second Year in a Row