Qualtrics announced that Qualtrics CustomerXM™ grew at more than 75 percent year-over-year with more than 450 of the world’s largest companies now using Qualtrics to power their customer experience (CX) programs. Continue reading Qualtrics CustomerXM Sees Record Growth
Category Archives: Uncategorized
Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape
Pegasystems launched new digital messaging capabilities within Pega Customer Service™ so clients can seamlessly connect with customers regardless of which messaging app they choose. Pega Customer Service users can now easily integrate virtually any chat or messaging channel such as Facebook Messenger, Twitter Direct Messaging, Apple Business Chat, or Google RCS – and others yet to be created – to help future-proof their customer communication and ensure seamless customer service regardless of channel. Continue reading Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape
Zendesk acquires Smooch
Zendesk announced it acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations. Continue reading Zendesk acquires Smooch
TransPerfect Announces New Location In Edinburgh
TransPerfect, the world’s largest provider of language and technology solutions for global business announced the opening of a new office in Edinburgh, Scotland. Continue reading TransPerfect Announces New Location In Edinburgh
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide announced an expansion of services for contact centre customers which provide hands-on administration and management to ensure 8×8 customers get the most value from their contact centre investment. Continue reading 8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
10 Tips for using Messaging Apps in Customer Care
By Julien Rio, Head of Marketing at Dimelo a RingCentral Company Continue reading 10 Tips for using Messaging Apps in Customer Care