Sykes, a leading provider of customer engagement services and multichannel demand generation, will collaborate with global health service company Cigna to support delivery of service experience for customers, augmented with intelligent agent assistance, robotic process automation (RPA) and intelligent automation (IA) services. These capabilities will help Cigna continue to deliver personalized and customized healthcare solutions to help people live healthier, more productive lives.
The launch of this new relationship is planned for the fourth quarter of 2019 and is mostly reflected in the Company’s recent business outlook. SYKES’ operational excellence, strategic acquisitions and partnerships redefine the Company as a digital customer experience powerhouse, including becoming the first customer engagement–services provider with significant automation capability.
“With SYKES’ service capabilities, global reach and innovative approach, we look forward to improving service experiences for our healthcare operations,” said Tom Philibotte, Vice President of Customer Advocacy at Cigna. “SYKES is committed to innovation — including ongoing material investments in intelligent automation — and is the right choice to help us better serve our customers now and in the future.”
“Digital disruption is reaching every industry and we look forward to collaborating with Cigna to bring our comprehensive suite of proven customer engagement, RPA, and IA expertise to global healthcare delivery,” said SYKES CEO Chuck Sykes. “This relationship further differentiates SYKES in the marketplace and validates our targeted approach of making strategic acquisitions and investments that are laser-focused on the success of our clients’ customer engagement strategies. We are well-positioned for continued success in other large, underserved vertical market segments.”
For more information about our innovative healthcare solutions, visit us here.
About Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a leading provider of multi‐channel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer‐engagement solutions and services to Global 2000 companies and their end customers primarily in the technology, financial services, healthcare, communications and transportation & leisure industries.
SYKES’ differentiated full lifecycle management services platform effectively engage customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support and retention.
The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer‐engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers.
These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat and digital self‐service. The Company also provides various enterprise support services in the United States that include services for our clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company provides fulfillment services, which includes order processing, payment processing, inventory control, product delivery and product returns handling.
Its complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost‐effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability.
For additional information please visit www.sykes.com.