Katabat announced the launch of the company’s highly anticipated Two-Way SMS product. Reaching customers via the channels they prefer is a key element of a personalized marketing approach. For many of today’s customers, SMS text messaging on mobile devices is their preference. Continue reading Katabat Teams With LivePerson to Deliver B2C Two-Way SMS Messaging →

CaféX Communications®, a leading supplier of SaaS solutions for digital engagement announced the latest release of CaféX Live Assist™ for Microsoft Dynamics 365 omnichannel solution at Enterprise Connect 2018. Continue reading CafeX Extends CRMs Power with New Release of Live Assist for Microsoft Dynamics 365 →

A survey by BroadSoft, now a part of Cisco, and a global market leader in cloud calling, meeting, messaging and contact centre software as a service (SaaS), has found that 74% of businesses are planning to adopt cloud UC in the next 24 months. Continue reading BroadSoft Survey Reveals 74 Percent of Enterprises Plan To Implement Cloud Communications In Next Two Years →

Harnessing digital capabilities has become as important a strategic initiative as generating sales. According to the Gartner 2017 CEO Survey, it was reported that digital capabilities rank as highly in business investment as sales in 2017/18 for CEOs. Both Digital Capabilities and Sales were targeted for increased investment by an overwhelming 66% of CEOs surveyed. Continue reading Coveo Drives Relevance at Scale with 200% Growth in Partner Ecosystem →

Five9, a leading provider of cloud software for the enterprise contact center market has been recognized as a Leader in Ovum’s Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution. Five9 received the highest recognition rating from customers compared to the other cloud contact center vendors in the report. Continue reading Ovum Names Five9 as a Leader in Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution →