Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most agree chatbots can be fast and convenient in certain situations, consumers cite a lack of intelligence as their top complaint against automated bots, and 65 percent still prefer a human agent on the other end of the chat. Continue reading Consumers: Chatbots still too dumb to get the job done
Tag Archives: Pegasystems
Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience. Continue reading Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences
New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced the results of a new survey that revealed how consumers perceive their insurance companies. While the majority are very satisfied with their insurers (59 percent), this does not always equate to customer loyalty – 71 percent said simply receiving a lower price quote ranked as the top reason to change insurers. Continue reading New Survey Reveals Insurance Companies Missing Opportunity to Improve Loyalty and Reduce Churn
EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR
A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed 82 percent of European consumers plan to exercise their new rights to view, limit, or erase the information businesses collect about them. With game-changing EU regulations taking effect in May 2018, businesses must be prepared to comply with these requests or risk millions in government penalties. Continue reading EU Consumers Poised to Take Back Control of Personal Data from Businesses, According to Pega Survey on GDPR
Pega Helps Businesses Mitigate Risk With Industry’s First AI Transparency Controls
Pegasystems announced the industry’s first capability that gives organizations control over the transparency of their artificial intelligence customer engagement models. The latest release of the Pega® Customer Decision Hub will enable users to more easily and safely deploy AI algorithms based on transparency thresholds within their business. Continue reading Pega Helps Businesses Mitigate Risk With Industry’s First AI Transparency Controls
IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Research Shows Consumers Warming to AI But Want More Transparency, Data Privacy, and Human-like Touch
A new global study released by Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, revealed consumers are open to the promise of AI-powered customer experiences but need more transparency, data privacy, and a human-like touch to feel more comfortable with machine-powered interactions. Continue reading Research Shows Consumers Warming to AI But Want More Transparency, Data Privacy, and Human-like Touch
Pegasystems Survey Reveals Financial Institutions Slow to Shift to Customer-Centric Sales Culture
Pegasystems announced a new global survey that shows financial services institutions need to accelerate their move to a more customer-centric sales culture. While the wide majority of financial services firms and banks realize they must shift from product-based to relationship-based selling to remain competitive, only one-third of banks have successfully made the transition. Continue reading Pegasystems Survey Reveals Financial Institutions Slow to Shift to Customer-Centric Sales Culture
Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, and Accenture, a leading global professional services company launched Intelligent Customer Decisioning as a Service, a cloud-based solution designed to advance marketing strategies for telecommunications providers. Continue reading Pegasystems and Accenture Team to Offer CSPs Intelligent Customer Decisioning as a Service to Improve Customer Engagement
Pega Extends Cloud Choice Through Collaboration with Pivotal
Pegasystems extended its cloud choice commitment by giving clients even more freedom to deploy Pega solutions on their preferred cloud provider with no vendor lock-in. To support this initiative, Pega has teamed up with Pivotal®, the company accelerating enterprise digital transformation, to deliver Pega software on Pivotal Cloud Foundry®. Continue reading Pega Extends Cloud Choice Through Collaboration with Pivotal
Why Omni-channel Must be Omnipresent in the Innovation Evolution
Guest Post By Graham Lloyd, Industry Principal of Financial Services at Pegasystems. Graham explains how omni-channel is the key to customer engagement in the FS industry… There’s never been a better time to be financial services customer – in theory, at least. Once upon a time, if you had a query about your bank account or insurance policy, you either had to go into a physical branch to find an answer to your question, or sit on a telephone line during office hours waiting for an operative to answer your call. Continue reading Why Omni-channel Must be Omnipresent in the Innovation Evolution
Pegasystems Named a Leader in Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Pegasystems announced it has been named a Leader in the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks (1) for the second consecutive year. Gartner evaluated commercial case management applications built on the Pega® 7 Platform, which enables users to quickly build and evolve business systems, while simplifying and automating operations so organizations can reduce costs, improve agility, and deliver the end-to-end experiences customers demand. Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Pega Launches Industry’s First End-To-End Automation Platform To Intelligently Optimise How Work Gets Done With Robotic Automation, BPM, and CRM
Pegasystems announced Pega® Robotic Automation is now fully unified and available within the Pega® 7 Platform for Case and Business Process Management (BPM) and its portfolio of Customer Relationship Management (CRM) applications. For the first time, organisations can intelligently optimise how work gets done – by both humans and robots – across the enterprise from a central end-to-end platform. Continue reading Pega Launches Industry’s First End-To-End Automation Platform To Intelligently Optimise How Work Gets Done With Robotic Automation, BPM, and CRM
Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time
Pegasystems announced enhancements to its industry leading Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC) applications that provide the industry’s first unified solution for managing both corporate and personal banking customer journeys. No other solution allows banks to reduce the massive cost, regulation, and complexity they face from onboarding and offboarding clients across all lines of business on a global scale. Continue reading Pega Enhances Applications To Enable Banks To Centrally Manage Onboarding And KYC For Both Corporate And Personal Banking For The First Time
Pegasystems Recognized as a Leader in the Gartner Magic Quadrant for Intelligent Business Process Management Suites for Eleventh Straight Year
Pegasystems announced that it has been named a Leader by Gartner in the Magic Quadrant for Intelligent Business Process Management Suites (1) report. Pega has been recognized as a Leader in this report every year since its inception in 2006. Continue reading Pegasystems Recognized as a Leader in the Gartner Magic Quadrant for Intelligent Business Process Management Suites for Eleventh Straight Year