To test whether forsaking all human interaction in favour of total automation is really a cost-effective silver-bullet solution, Yonder Digital Group commissioned research among UK consumers and found that an overwhelming 87% report they tend to stay more loyal and increase their business with companies who offer a real person to talk to at the right stage of their customer journey. Continue reading Research finds lack of human interaction loses customers
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alldayPA launches service for start-ups
PRESS RELEASE: Telephone answering service alldayPA is investing £2 million in the launch of a new pay-as-you-go brand for entrepreneurs, freelancers and start-ups. myalldayPA, which offers a flexible receptionist service 24 hours a day, seven days a week, 365 days a year, comes in response to strong demand from so-called ‘micro-businesses’ and has been designed to assist such nascent enterprises, which the company believes are on the rise. Continue reading alldayPA launches service for start-ups