Moxie Software, a leading provider of digital commerce solutions, is announcing a new application as part of its Concierge© platform. Moxie’s Kbot™ application is a new digital engagement solution that enables companies to effectively guide their customers through the entire digital journey, without the need for human assistance. Continue reading Moxie Launches Kbot: a Knowledge Bot to Accelerate Ecommerce Without Human Assistance
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Altitude Integrates Chat with Xperience Proactive Contact Center Solution
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. Continue reading Altitude Integrates Chat with Xperience Proactive Contact Center Solution
Who Will Win the Travel Agent v Technology Battle?
We may book our travel online but when things go wrong we hanker after the human touch, according to new research conducted by leading global customer experience expert, Webhelp. Continue reading Who Will Win the Travel Agent v Technology Battle?
Aeriandi expands secure voice services to offer NICE Nexidia Analytics
Aeriandi, a leading provider of secure voice services and NICE, a global leader in cloud and on-premises enterprise software solutions, including advanced customer analytics, have announced a strategic partnership. Under the terms of the partnership, Aeriandi’s customers will have access to an easy to implement speech analytics solution that can analyse both real-time and archived calls. Continue reading Aeriandi expands secure voice services to offer NICE Nexidia Analytics
The Prince of Wales officially opens Moneypenny’s headquarters
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince of Wales officially opened its award winning head office in Wrexham, North Wales. Continue reading The Prince of Wales officially opens Moneypenny’s headquarters
GreenKey Technologies and Red Box Recorders Partner to Launch Integrated Trading Voice Collaboration and Compliance Recording Solution
GreenKey Technologies, an AI-driven voice collaboration platform for the financial markets, announced a global partnership with Red Box Recorders, a market leading expert in voice recording technology and services, to create an integrated solution for embedded compliance recording within GreenKey’s software-based trader collaboration offering. Continue reading GreenKey Technologies and Red Box Recorders Partner to Launch Integrated Trading Voice Collaboration and Compliance Recording Solution